PUA.Win32.TCBServiSign.A

To restart in Safe Mode:

• For Windows 7 and Windows Server 2008 (R2) users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

• For Windows 10 users

1. Press Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button, then select Settings.
2. Select Update & Security > Recovery.
3. Under Advanced startup, select Restart now.
4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advcanced options > Startup settings > Restart.
5. After your PC restarts, you'll see a list og options. Select 4 or press F4 to start your PC in Safe Mode.

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   TCBServiSign = "%Program Files%\TCB\CG\ServiSign\TCBServiSignKeeper.exe -keep"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>SystemCertificates>ROOT>Certificates>AD2DFB9FD43166FFB9E1A1A2CA8783CE61DC1774
5. In the right panel, locate and delete the entry:
   Blob = "{random characters}"
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>SystemCertificates>ROOT>Certificates>DE58F69961AF1563D7D240912D72CBB70C8D9C4D
7. In the right panel, locate and delete the entry:
   Blob = "{random characters}"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>{7900D779-00CF-467B-B190-1C0501D23CA2}
9. In the right panel, locate and delete the entry:
   (Default) = "CGCAPIATL"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>CGCAPIATL.DLL
11. In the right panel, locate and delete the entry:
    AppID = "{7900D779-00CF-467B-B190-1C0501D23CA2}"
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CGCAPIATL.CGCAPI.1
13. In the right panel, locate and delete the entry:
    (Default) = "CGCAPI Class"
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CGCAPIATL.CGCAPI.1>CLSID
15. In the right panel, locate and delete the entry:
    (Default) = "{82D135B5-7139-3124-8F78-9D25F6F6F04D}"
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CGCAPIATL.CGCAPI
17. In the right panel, locate and delete the entry:
    (Default) = "CGCAPI Class"
18. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CGCAPIATL.CGCAPI>CLSID
19. In the right panel, locate and delete the entry:
    (Default) = "{82D135B5-7139-3124-8F78-9D25F6F6F04D}"
20. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CGCAPIATL.CGCAPI>CurVer
21. In the right panel, locate and delete the entry:
    (Default) = "CGCAPIATL.CGCAPI.1"
22. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}
23. In the right panel, locate and delete the entry:
    (Default) = "CGCAPI Class"
24. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>ProgID
25. In the right panel, locate and delete the entry:
    (Default) = "CGCAPIATL.CGCAPI.1"
26. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>VersionIndependentProgID
27. In the right panel, locate and delete the entry:
    (Default) = "CGCAPIATL.CGCAPI"
28. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>InprocServer32
29. In the right panel, locate and delete the entry:
    (Default) = "%Program Files%\TCB\CG\ServiSign\TCB\TCBCGCAPIATL_1.0.18.1129.dll"
30. Again In the right panel, locate and delete the entry:
    ThreadingModel = "Apartment"
31. Again In the right panel, locate and delete the entry:
    AppID = "{7900D779-00CF-467B-B190-1C0501D23CA2}"
32. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>ToolboxBitmap32
33. In the right panel, locate and delete the entry:
    (Default) = "%Program Files%\TCB\CG\ServiSign\TCB\TCBCGCAPIATL_1.0.18.1129.dll, 102"
34. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>MiscStatus
35. In the right panel, locate and delete the entry:
    (Default) = "0"
36. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>MiscStatus>1
37. In the right panel, locate and delete the entry:
    (Default) = "131473"
38. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>TypeLib
39. In the right panel, locate and delete the entry:
    (Default) = "{B8A5DCC7-DC38-0510-9030-86CE1C638567}"
40. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{82D135B5-7139-3124-8F78-9D25F6F6F04D}>Version
41. In the right panel, locate and delete the entry:
    (Default) = "1.0"
42. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{D2150C72-E644-A696-D12E-6FDED5D55424}
43. In the right panel, locate and delete the entry:
    (Default) = "ICGCAPI"
44. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{D2150C72-E644-A696-D12E-6FDED5D55424}>ProxyStubClsid32
45. In the right panel, locate and delete the entry:
    (Default) = "{00020424-0000-0000-C000-000000000046}"
46. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{D2150C72-E644-A696-D12E-6FDED5D55424}>TypeLib
47. In the right panel, locate and delete the entry:
    (Default) = "{B8A5DCC7-DC38-0510-9030-86CE1C638567}"
48. Again In the right panel, locate and delete the entry:
    Version = "1.0"
49. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>{FB16AB84-5A69-44A7-9266-988197DB25CA}
50. In the right panel, locate and delete the entry:
    (Default) = "TCBCGCryptoP11ATL"
51. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>TCBCGCryptoP11ATL.DLL
52. In the right panel, locate and delete the entry:
    AppID = "{FB16AB84-5A69-44A7-9266-988197DB25CA}"
53. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGCryptoP11ATL.TCBCGCryptoP11.1
54. In the right panel, locate and delete the entry:
    (Default) = "TCBCGCryptoP11 Class"
55. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGCryptoP11ATL.TCBCGCryptoP11.1>CLSID
56. In the right panel, locate and delete the entry:
    (Default) = "{3DEA7997-A4F2-447A-B2CE-236A27C23131}"
57. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGCryptoP11ATL.TCBCGCryptoP11
58. In the right panel, locate and delete the entry:
    (Default) = "TCBCGCryptoP11 Class"
59. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGCryptoP11ATL.TCBCGCryptoP11>CLSID
60. In the right panel, locate and delete the entry:
    (Default) = "{3DEA7997-A4F2-447A-B2CE-236A27C23131}"
61. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGCryptoP11ATL.TCBCGCryptoP11>CurVer
62. In the right panel, locate and delete the entry:
    (Default) = "TCBCGCryptoP11ATL.TCBCGCryptoP11.1"
63. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}
64. In the right panel, locate and delete the entry:
    (Default) = "TCBCGCryptoP11 Class"
65. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>ProgID
66. In the right panel, locate and delete the entry:
    (Default) = "TCBCGCryptoP11ATL.TCBCGCryptoP11.1"
67. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>VersionIndependentProgID
68. In the right panel, locate and delete the entry:
    (Default) = "TCBCGCryptoP11ATL.TCBCGCryptoP11"
69. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>InprocServer32
70. In the right panel, locate and delete the entry:
    (Default) = "%Program Files%\TCB\CG\ServiSign\TCB\TCBCGCryptoP11ATL_1.0.18.1129.dll"
71. Again In the right panel, locate and delete the entry:
    ThreadingModel = "Apartment"
72. Again In the right panel, locate and delete the entry:
    AppID = "{FB16AB84-5A69-44A7-9266-988197DB25CA}"
73. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>ToolboxBitmap32
74. In the right panel, locate and delete the entry:
    (Default) = "%Program Files%\TCB\CG\ServiSign\TCB\TCBCGCryptoP11ATL_1.0.18.1129.dll, 102"
75. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>MiscStatus
76. In the right panel, locate and delete the entry:
    (Default) = "0"
77. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>MiscStatus>1
78. In the right panel, locate and delete the entry:
    (Default) = "131473"
79. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>TypeLib
80. In the right panel, locate and delete the entry:
    (Default) = "{09DAFC93-ACB5-46E3-894B-BF86D20D1CEE}"
81. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{3DEA7997-A4F2-447A-B2CE-236A27C23131}>Version
82. In the right panel, locate and delete the entry:
    (Default) = "1.0"
83. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{F1348D1F-2FEA-485D-B0D9-BC25A0784E29}
84. In the right panel, locate and delete the entry:
    (Default) = "ITCBCGCryptoP11"
85. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{F1348D1F-2FEA-485D-B0D9-BC25A0784E29}>ProxyStubClsid32
86. In the right panel, locate and delete the entry:
    (Default) = "{00020424-0000-0000-C000-000000000046}"
87. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{F1348D1F-2FEA-485D-B0D9-BC25A0784E29}>TypeLib
88. In the right panel, locate and delete the entry:
    (Default) = "{09DAFC93-ACB5-46E3-894B-BF86D20D1CEE}"
89. Again In the right panel, locate and delete the entry:
    Version = "1.0"
90. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>{EF632C1A-3E9A-42D5-9D83-9B44F7285B67}
91. In the right panel, locate and delete the entry:
    (Default) = "TCBCGGPKICryptATL"
92. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>TCBCGGPKICryptATL.DLL
93. In the right panel, locate and delete the entry:
    AppID = "{EF632C1A-3E9A-42D5-9D83-9B44F7285B67}"
94. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGGPKICryptATL.TCBCGGPKICrypt.1
95. In the right panel, locate and delete the entry:
    (Default) = "TCBCGGPKICrypt Class"
96. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGGPKICryptATL.TCBCGGPKICrypt.1>CLSID
97. In the right panel, locate and delete the entry:
    (Default) = "{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}"
98. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGGPKICryptATL.TCBCGGPKICrypt
99. In the right panel, locate and delete the entry:
    (Default) = "TCBCGGPKICrypt Class"
100. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGGPKICryptATL.TCBCGGPKICrypt>CLSID
101. In the right panel, locate and delete the entry:
     (Default) = "{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}"
102. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TCBCGGPKICryptATL.TCBCGGPKICrypt>CurVer
103. In the right panel, locate and delete the entry:
     (Default) = "TCBCGGPKICryptATL.TCBCGGPKICrypt.1"
104. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}
105. In the right panel, locate and delete the entry:
     (Default) = "TCBCGGPKICrypt Class"
106. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>ProgID
107. In the right panel, locate and delete the entry:
     (Default) = "TCBCGGPKICryptATL.TCBCGGPKICrypt.1"
108. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>VersionIndependentProgID
109. In the right panel, locate and delete the entry:
     (Default) = "TCBCGGPKICryptATL.TCBCGGPKICrypt"
110. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>InprocServer32
111. In the right panel, locate and delete the entry:
     (Default) = "%Program Files%\TCB\CG\ServiSign\TCB\TCBCGGPKICryptATL_1.0.18.1129.dll"
112. Again In the right panel, locate and delete the entry:
     ThreadingModel = "Apartment"
113. Again In the right panel, locate and delete the entry:
     AppID = "{EF632C1A-3E9A-42D5-9D83-9B44F7285B67}"
114. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>ToolboxBitmap32
115. In the right panel, locate and delete the entry:
     (Default) = "%Program Files%\TCB\CG\ServiSign\TCB\TCBCGGPKICryptATL_1.0.18.1129.dll, 102"
116. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>MiscStatus
117. In the right panel, locate and delete the entry:
     (Default) = "0"
118. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>MiscStatus>1
119. In the right panel, locate and delete the entry:
     (Default) = "131473"
120. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>TypeLib
121. In the right panel, locate and delete the entry:
     (Default) = "{B8C6914A-7E1D-498F-B4D6-00959EBB550E}"
122. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{B3DA1EBC-3B69-48DF-A22D-87F22D88244A}>Version
123. In the right panel, locate and delete the entry:
     (Default) = "1.0"
124. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{800D0411-96F4-4C67-92B1-7F8E40A3AE96}
125. In the right panel, locate and delete the entry:
     (Default) = "ITCBCGGPKICrypt"
126. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{800D0411-96F4-4C67-92B1-7F8E40A3AE96}>ProxyStubClsid32
127. In the right panel, locate and delete the entry:
     (Default) = "{00020424-0000-0000-C000-000000000046}"
128. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{800D0411-96F4-4C67-92B1-7F8E40A3AE96}>TypeLib
129. In the right panel, locate and delete the entry:
     (Default) = "{B8C6914A-7E1D-498F-B4D6-00959EBB550E}"
130. Again In the right panel, locate and delete the entry:
     Version = "1.0"
131. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

•For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Windows%\FirefoxLib\libnspr4.dll
   • %Program Files%\TCB\CG\ServiSign\libnettle-6.dll
   • %Program Files%\TCB\CG\ServiSign\TCBServiSignMonitor.exe
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG\ServiSign\TCBServiSignStart.lnk
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGCAPIATL_1.0.18.1129.dll
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG\ServiSign\TCBServiSignStop.lnk
   • %Windows%\SysWOW64\HiCOSPKCS11_V303.dll
   • %Program Files%\TCB\CG\ServiSign\ServiSignNetwork.exe
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG\ServiSign\TCBServiSignMonitor.lnk
   • %All Users Profile%\TCBServiSign\Tempfile\ServiSignIPC-UJGJHLQ3_SID.dll
   • %Windows%\FirefoxLib\certutil.exe
   • %System Root%\Program Files\Mozilla Firefox\defaults\pref\firefox-windows-truststore.js
   • %Windows%\FirefoxLib\smime3.dll
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\cert8.db
   • %Windows%\FirefoxLib\ServiSignCA_EC.crt
   • %Program Files%\TCB\CG\ServiSign\libp11-kit-0.dll
   • %Program Files%\TCB\CG\ServiSign\libgnutls-30.dll
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG\ServiSign\TCBServiSignReStart.lnk
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGGPKICryptATL_1.0.18.1129.dll
   • %Program Files%\TCB\CG\ServiSign\ServiSignWorker.exe
   • %Windows%\SysWOW64\CGBAROCP11.dll
   • %All Users Profile%\TCBServiSign\TCBServiSignConfig
   • %Windows%\FirefoxLib\libplds4.dll
   • %System Root%\Tempfile\ServiSignIPC-UWBIHYY0_SID.dll
   • %Windows%\SysWOW64\HiCOSPKCS11_V302.dll
   • %Windows%\FirefoxLib\ServiSignCA_RSA.crt
   • %Windows%\pthreadVC1.dll
   • %Program Files%\TCB\CG\ServiSign\ServiSignIPC.dll
   • %Windows%\FirefoxLib\nssutil3.dll
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGCAPIATL.dll
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGGPKICryptATLAdapter.dll
   • %Windows%\FirefoxLib\nssdbm3.dll
   • %Program Files%\TCB\CG\ServiSign\TCBServiSignInstall.exe
   • %Windows%\FirefoxLib\nss3.dll
   • %Windows%\FirefoxLib\sqlite3.dll
   • %Program Files%\TCB\CG\ServiSign\nanomsg.dll
   • %System Root%\TCBServiSign\TCBServiSignAdapterSetupVersion.txt
   • %Program Files%\TCB\CG\ServiSign\libwinpthread-1.dll
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGCryptoP11ATL_1.0.18.1129.dll
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGCryptoP11ATL.dll
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\key3.db
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBServiSignAdapterSetupUninstall.exe
   • %Program Files%\Mozilla Firefox\defaults\pref\firefox-windows-truststore.js
   • %Windows%\FirefoxLib\libplc4.dll
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGGPKICryptATL.dll
   • %Windows%\importCACertFirefoxV2.bat
   • %Windows%\FirefoxLib\softokn3.dll
   • %Program Files%\TCB\CG\ServiSign\libhogweed-4.dll
   • %Program Files%\TCB\CG\ServiSign\TCBServiSign.exe
   • %System Root%\Program Files\Mozilla Firefox\changingtec.cfg
   • %Windows%\FirefoxLib\msvcr100.dll
   • %Program Files%\TCB\CG\ServiSign\libffi-6.dll
   • %Program Files%\TCB\CG\ServiSign\TestPutFile
   • %Program Files%\TCB\CG\ServiSign\TCBServiSignUninstall.exe
   • %Program Files%\Mozilla Firefox\changingtec.cfg
   • %System Root%\TCBServiSign\TCBServiSignAdapterSetupDisplayName.txt
   • %Program Files%\TCB\CG\ServiSign\libgmp-10.dll
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGCAPIATLAdapter.dll
   • %Program Files%\TCB\CG\ServiSign\TCBServiSignKeeper.exe
   • %Program Files%\TCB\CG\ServiSign\TCB\TCBCGCryptoP11ATLAdapter.dll
   • %Program Files%\TCB\CG\ServiSign\libgcc_s_sjlj-1.dll
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\secmod.db
   • %Program Files%\TCB\CG\ServiSign\libidn2-0.dll
   • %Windows%\FirefoxLib\freebl3.dll
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Windows Server 2008 (R2).

To delete malware/grayware/spyware folders:

For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG
   • %Program Files%\Mozilla Firefox\defaults\pref
   • %Program Files%\Mozilla Firefox\defaults
   • %Program Files%\TCB
   • %Program Files%\TCB\CG\ServiSign
   • %All Users Profile%\TCBServiSign
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG\ServiSign
   • %Program Files%\TCB\CG
   • %Program Files%\Mozilla Firefox
   • %Windows%\FirefoxLib
   • %Program Files%\TCB\CG\ServiSign\TCB
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG
   • %Program Files%\Mozilla Firefox\defaults\pref
   • %Program Files%\Mozilla Firefox\defaults
   • %Program Files%\TCB
   • %Program Files%\TCB\CG\ServiSign
   • %All Users Profile%\TCBServiSign
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\TCB\CG\ServiSign
   • %Program Files%\TCB\CG
   • %Program Files%\Mozilla Firefox
   • %Windows%\FirefoxLib
   • %Program Files%\TCB\CG\ServiSign\TCB
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).