Legal Policies and Agreements

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Trend Micro will take reasonable efforts to ensure that customers using assistive devices will not be prevented from accessing our goods and services.

We will communicate with people with disabilities in ways that take into account their disability.

Our website is designed with the WCAG 2.0 A and AA accessibility guidelines in mind.
(http://www.w3.org/WAI/intro/wcag)

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. No additional fee will be charged for the use of a support person.

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Trend Micro will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the reception/front entry area of the Ottawa location of Trend Micro. This notice is on Trend Micro’s website and as appropriate, will also be placed and on its outgoing telephone greeting.

Customers who wish to provide feedback on the way Trend Micro provides goods and services to people with disabilities can contact Trend Micro by telephone, using the telephone number published on Trend Micro’s website, or by sending physical or email to the addresses provided.

All feedback, including complaints, should be directed to Human Resources:

USA Headquarters
Trend Micro Incorporated
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062 U.S.A.
Phone: +1 (817) 569-8900 
Toll-free: (888) 762-8736

Canada Location:
Trend Micro Canada Technologies Inc.
Suite 200, 40 Hines Rd, Ottawa, ON, Canada K2K 2M5
Email: NA_HR_Benefits@TrendMicro.com
Telephone: 613-599-4505

Upon receiving feedback, Trend Micro will evaluate the complaint or request and attempt to identify reasonable modifications to its facilities or processes and procedures to address the concern. If necessary, Trend Micro will contact the person providing the feedback to seek additional information or suggestions. Customers can expect to hear back in 3-5 business days.

Trend Micro will notify the public that our policies are available upon request by posting a link on the Trend Micro website at www.trendmicro.com.

Any policy of Trend Micro that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.