Ransom.Win32.EGLUELOCKER.C
Trojan-Ransom.MSIL.Agent.fqld (Kaspersky); Ransom:MSIL/LockScreen (Microsoft); Trojan.MSIL.LockScreen (Ikarus)
Windows


Threat Type: Ransomware
Destructiveness: No
Encrypted: Yes
In the wild: Yes
OVERVIEW
This Ransomware arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
TECHNICAL DETAILS
Arrival Details
This Ransomware arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
Installation
This Ransomware adds the following folders:
- %Desktop%\ElmerLock
(Note: %Desktop% is the current user's desktop, which is usually C:\Documents and Settings\{User Name}\Desktop on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\Desktop on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).)
It drops the following files:
- %Desktop%\ElmerLock\ElmersGlue_3.exe
- %User Startup%\ElmersGlue_3.exe
- %User Temp%\{random characters}.tmp\{random characters}.bat
(Note: %Desktop% is the current user's desktop, which is usually C:\Documents and Settings\{User Name}\Desktop on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\Desktop on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).. %User Startup% is the current user's Startup folder, which is usually C:\Windows\Profiles\{user name}\Start Menu\Programs\Startup on Windows 98 and ME, C:\WINNT\Profiles\{user name}\Start Menu\Programs\Startup on Windows NT, C:\Documents and Settings\{User name}\Start Menu\Programs\Startup on Windows 2003(32-bit), XP and 2000(32-bit), or C:\Users\{user name}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit), 10(64-bit).. %User Temp% is the current user's Temp folder, which is usually C:\Documents and Settings\{user name}\Local Settings\Temp on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\AppData\Local\Temp on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).)
It adds the following processes:
- "ElmersGlue_3.exe"
- "%System%\cmd.exe" /c "%User Temp%\{random characters}.tmp\{random characters}.bat {malware path}\{malware filename}.exe"
(Note: %User Temp% is the current user's Temp folder, which is usually C:\Documents and Settings\{user name}\Local Settings\Temp on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\AppData\Local\Temp on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).)
Other Details
This Ransomware does the following:
- It shows the following window after the correct key has been entered by the user:

It locks the screen and displays the following image:
SOLUTION
Step 1
Trend Micro Predictive Machine Learning detects and blocks malware at the first sign of its existence, before it executes on your system. When enabled, your Trend Micro product detects this malware under the following machine learning name:
- Troj.Win32.TRX.XXPE50FFF036
Step 2
Before doing any scans, Windows 7, Windows 8, Windows 8.1, and Windows 10 users must disable System Restore to allow full scanning of their computers.
Step 3
Note that not all files, folders, and registry keys and entries are installed on your computer during this malware's/spyware's/grayware's execution. This may be due to incomplete installation or other operating system conditions. If you do not find the same files/folders/registry information, please proceed to the next step.
Step 4
Restart in Safe Mode
Step 5
Search and delete this file
- "C:\Users\%USERNAME%\Desktop\ElmerLock\ElmersGlue_3.exe"
- "C:\Users\%USERNAME%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ElmersGlue_3.exe"
- %User Temp%\{random characters}.tmp\{random characters}.bat
Step 6
Search and delete this folder
- %Desktop%\ElmerLock
Step 7
Restart in normal mode and scan your computer with your Trend Micro product for files detected as Ransom.Win32.EGLUELOCKER.C. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.
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