01
The insight
When Matt Guzzi discovered that a ransomware attack disabled a neighboring South Carolina library for weeks, he knew he needed to strengthen cybersecurity across his own organization – the state library of South Carolina. Trend Micro helped modernize and simplify cybersecurity for Guzzi and his staff, acting as a virtual teammate.
We’re a small department and we rely upon our vendor partners for assistance. Trend Micro reaches out to provide training and assistance, and I can contact a live person and get support when I need it. That makes all the difference in the world."
Matt Guzzi
Information Systems Administrator, South Carolina State Library
02
The experience
Because Guzzi’s team is small, he needs his vendors to provide more than just a “product”. With Trend Micro, he found a partner, not just a vendor. Trend Micro supplied Guzzi and team with best-in-class solutions, But, just as importantly, Trenders supported Guzzi with above-and-beyond customer service.
When I put in tickets with other vendors, I may not hear something for days, or I might have to go through a horrible chat process to try to get somebody to call me back. Trend Micro’s customer service is the best I’ve ever had. It’s the best in the business.”
Matt Guzzi
Information Systems Administrator, South Carolina State Library
03
The Trender
Guzzi was especially impressed with Customer Service Engineer, Joel Ginsberg. When searching for malicious IP addresses, Guzzi discovered the format of the addresses didn’t match what was required for Trend Micro Vision One™ threat defense solution. Ginsberg stepped up and helped download, convert, and import the IPs accurately.
Joel went out of his way to write a custom script for us, actually spending the time to research how the file is formatted, what the issues were, and then converting the file into the proper format. And that has made a huge difference; it’s great to have that extra layer of protection.”
Matt Guzzi
Information Systems Administrator, South Carolina State Library
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