Serving as central source of business data and information support, IT is at the heart of the company’s business priority, and with continually growing business that demands the rapid establishment of new stores throughout the nation, the use of business-critical applications also increased, needing even faster provision of new IT resources.
The IT department realized that the increased reliance on physical servers and increasing number of applications would result in a higher cost. The use of a physical infrastructure could not meet the need for speedy delivery, causing vulnerable downtime and longer time to recover. Without applied SLAs, managing the expectation of IT services to end-users was hard.
In 2012 MAP’s IT decided to modernize their IT infrastructure and operations, and later in 2013, they migrated to the public cloud, deploying around 100 VMs to support their workloads, along with around 150 VMs in the corporate data centers. In 2015, the migration to virtualized servers was completed.
Apart from the rigid infrastructure prior the IT modernization, MAP’s previous security was standalone, posing a serious challenge when performing antivirus updates and new rules configuration. With thousands of endpoints deployed both in the head office and stores, IT was vulnerable to any attacks, like zero-days, and unknown threats.
“The ever-growing threats, like today’s ransomware, was worrying us. With around 8,000 workstations installed across the stores, they were vulnerable to virus attacks that propagated offline and online at our connected IT infrastructure. In addition to continuously raising security awareness with our end-users, we also needed to take serious proactive security measures by implementing a flexible, customizable, easy-tomanage security solution, that provided comprehensive protection, from email, VDIs, to endpoints, and provided wide insight into our data centers,” said Suwandi Budiratma, Senior General Manager, Head of IT Infrastructure at Mitra Adiperkasa.