“Some of our infrastructure is in the cloud. Most of it is located in our data center and we have an outsource model regarding services, such as infrastructure application development and application support,” says Warda Al Hamed, IT Specialist for Abu Dhabi Sewerage Services Company.
Technology plays a major role in Vision 2030, with guidelines issued and overseen by Abu Dhabi Digital Authority (ADDA), including stringent regulations covering information security and data management. To support its ambition of global recognition, ADSSC adopted a strategy that would turn it into a knowledge-based entity, powered by the collection and leveraging of data. This digital transformation approach puts cybersecurity front and center, in line with ADDA requirements.
As they began to move forward with their plans, ADSSC recognized that the effectiveness of its security systems’ implementation was not aligned with its enterprise goals. The complexity of these operations made real-time troubleshooting challenging. In addition, they were dealing with the management of multiple vendors. This led to solutions that were costly, both in terms of finance and manpower. System performance was also impacted and the lack of an open ecosystem that was easily visualized, monitored, managed, and extended meant that ADSSC had to reexamine its entire security function in order to make dramatic changes.
“Because of our ambitions to undergo a digital transformation combined with the complexity of our infrastructure, we determined that we needed to look at cybersecurity from the ground up,” says Al Hamed. “It was vital to select a system that aligned with our digital transformation goals, and deliver to our team’s broad and deep visibility of every part of our operations. With our previous cybersecurity vendor, we lost the commitment and support to meet our requirements. This was partly because of a change in their management team. That is when we began to look for other solutions in the market.”