RANSOM_INFINITETEAR.THAOIH
Ransom.HiddenTear!g1 (NORTON); Mal/Infitear-A(SOPHOS_LITE)
Windows

Threat Type: Ransomware
Destructiveness: No
Encrypted: No
In the wild: Yes
OVERVIEW
Dropped by other malware, Downloaded from the Internet
This Ransomware arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
It is capable of encrypting files in the affected system.
It drops files as ransom note.
TECHNICAL DETAILS
64,000 bytes
EXE
No
29 Sep 2017
Displays message/message boxes, Encrypts files
Arrival Details
This Ransomware arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
Installation
This Ransomware drops the following copies of itself into the affected system:
- %Application Data%\Support\msvsupport.exe
(Note: %Application Data% is the Application Data folder, where it usually is C:\Documents and Settings\{user name}\Application Data on Windows 2000, Windows Server 2003, and Windows XP (32- and 64-bit); C:\Users\{user name}\AppData\Roaming on Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), Windows 8 (32- and 64-bit), Windows 8.1 (32- and 64-bit), Windows Server 2008, and Windows Server 2012.)
Autostart Technique
This Ransomware adds the following registry entries to enable its automatic execution at every system startup:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\
Windows\CurrentVersion\Run
msvsupport = %Application Data%\Support\msvsupport.exe
Other System Modifications
This Ransomware adds the following registry entries as part of its installation routine:
HKEY_CURRENT_USER\SOFTWARE\InfiniteTear
Trust = 00XFF
Process Termination
This Ransomware terminates the following processes if found running in the affected system's memory:
- msftesql
- sqlagent
- sqlbrowser
- sqlserver
- sqlwriter.exe
- oracle.exe
- ocssd
- dbsnmp
- synctime
- mydesktopqos
- agntsvc
- isqlplusvc
- firefoxconfig
- tbirdconfig
- occom
- mysqld
- mysqkd-nt
- mysqld-opt
- dbeng50
- sqbcoreservice
Other Details
This Ransomware encrypts files with the following extensions:
- .qcow2
- .rvt
- .st7
- .stm
- .vbox
- .vdi
- .vhd
- .vhdx
- .vmdk
- .vmsd
- .psafe3
- .vmx
- .vmxf
- .3fr
- .3pr
- .ab4
- .accde
- .accdr
- .accdt
- .ach
- .acr
- .sd0
- .sxw
- .adb
- .advertisements
- .agdl
- .ait
- .apj
- .asm
- .awg
- .back
- .backup
- .sti
- .oil
- .backupdb
- .bay
- .bdb
- .bgt
- .bik
- .bpw
- .cdr3
- .cdr4
- .cdr5
- .cdr6
- .ycbcra
- .cdrw
- .ce1
- .ce2
- .cib
- .craw
- .crw
- .csh
- .csl
- .db_journal
- .dc2
- .pptm
- .dcs
- .ddoc
- .ddrw
- .der
- .des
- .dgc
- .djvu
- .dng
- .drf
- .dxg
- .eml
- .ppt
- .erbsql
- .erf
- .exf
- .ffd
- .fh
- .fhd
- .gray
- .grey
- .gry
- .hbk
- .ibd
- .7z
- .ibz
- .iiq
- .incpas
- .jpe
- .kc2
- .kdbx
- .kdc
- .kpdx
- .lua
- .mdc
- .mef
- .config
- .mfw
- .mmw
- .mny
- .mrw
- .myd
- .ndd
- .nef
- .nk2
- .nop
- .nrw
- .ns2
- .ns3
- .ldf
- .ns4
- .nwb
- .nx2
- .nxl
- .nyf
- .odb
- .odf
- .odg
- .odm
- .orf
- .otg
- .oth
- .py
- .ots
- .ott
- .p12
- .p7b
- .p7c
- .pdd
- .pem
- .plus_muhd
- .plc
- .pot
- .pptx
- .py
- .qba
- .qbr
- .qbw
- .qbx
- .qby
- .raf
- .rat
- .raw
- .rdb
- .rwl
- .rwz
- .conf
- .sda
- .sdf
- .sqlite
- .sqlite3
- .sqlitedb
- .sr2
- .srf
- .srw
- .st5
- .st8
- .std
- .stx
- .sxd
- .sxg
- .sxi
- .sxm
- .tex
- .wallet
- .wb2
- .wpd
- .x11
- .x3f
- .xis
- .ARC
- .contact
- .dbx
- .doc
- .docx
- .jnt
- .jpg
- .msg
- .oab
- .ods
- .pps
- .ppsm
- .prf
- .pst
- .rar
- .rtf
- .txt
- .wab
- .xls
- .xlsx
- .xml
- .zip
- .1cd
- .3ds
- .3g2
- .7zip
- .accdb
- .aoi
- .asf
- .asp
- .aspx
- .asx
- .avi
- .bak
- .cer
- .cfg
- .class
- .cs
- .css
- .csv
- .db
- .dds
- .dwg
- .dxf
- .flf
- .flv
- .html
- .idx
- .js
- .key
- .kwm
- .laccdb
- .lit
- .m3u
- .mbx
- .md
- .mdf
- .mid
- .mlb
- .mov
- .mp3
- .mp4
- .mpg
- .obj
- .odt
- .pages
- .php
- .psd
- .pwm
- .rm
- .safe
- .sav
- .save
- .sql
- .srt
- .swf
- .thm
- .vob
- .wav
- .wma
- .wmv
- .xlsb
- 3dm
- .aac
- .ai
- .arw
- .c
- .cdr
- .cls
- .cpi
- .cpp
- .cs
- .db3
- .docm
- .dot
- .dotm
- .dotx
- .drw
- .dxb
- .eps
- .fla
- .flac
- .fxg
- .java
- .m
- .m4v
- .max
- .mdb
- .pcd
- .pct
- .pl
- .potm
- .potx
- .ppam
- .ppsm
- .ppsx
- .pptm
- .ps
- .r3d
- .rw2
- .sldm
- .sldx
- .svg
- .tga
- .wps
- .xla
- .xlam
- .xlm
- .xlr
- .xlsm
- .xlt
- .xltm
- .xltx
- .xlw
- .act
- .adp
- .al
- .1
- .bkp
- .blend
- .cdf
- .cdx
- .cgm
- .cr2
- .crt
- .dac
- .dbf
- .dcr
- .ddd
- .design
- .dtd
- .fdb
- .fff
- .fpx
- .h
- .iif
- .indd
- .jpeg
- .mos
- .nd
- .nsd
- .nsf
- .nsg
- .nsh
- .odc
- .odp
- .pas
- .pat
- .pef
- .pfx
- .ptx
- .qbb
- .qbm
- .sas7bdat
- .say
- .st4
- .st6
- .stc
- .sxc
- .tlg
- .wad
- .xlk
- .aiff
- .bmp
- .cmt
- .dat
- .dit
- .edb
- .flvv
- .avhd
- .back
- .c
- .ctl
- .dbf
- .disk
- .dwg
- .gz
- .nrg
- .ora
- .ova
- .ovf
- .pmf
- .ppt
- .pptx
- .pst
- .pvi
- .pyc
- .sln
- .tar
- .vbs
- .vcb
- .vfd
- .vmc
- .vsd
- .vsdx
- .vsv
- .work
- .xvd
- .123
- .3dm
- .602
- .aes
- .asc
- .brd
- .bz2
- .cmd
- .dch
- .dif
- .dip
- .docb
- .frm
- .gpg
- .jsp
- .lay
- .lay6
- .m4u
- .mml
- .myi
- onetoc2
- .PAQ
- .ps1
- .sch
- .slk
- .snt
- .suo
- .tgz
- .tif
- .tiff
- .uop
- .uot
- .vcd
- .wk1
- .wks
- .xlc
- .gif
- .apk
- .groups
- .hdd
- .hpp
- .log
- .m2ts
- .m4p
- .mkv
- .mpeg
- .epub
- .yuv
- .ndf
- .nvram
- .ogg
- .ost
- .pab
- .pdb
- .pif
- .png
- .qed
- .qcow
- .otp
- .s3db
It drops the following file(s)/component(s):
- %Application Data%\Microsoft\00000.ini - contains the log of the files that are encrypted
(Note: %Application Data% is the Application Data folder, where it usually is C:\Documents and Settings\{user name}\Application Data on Windows 2000, Windows Server 2003, and Windows XP (32- and 64-bit); C:\Users\{user name}\AppData\Roaming on Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), Windows 8 (32- and 64-bit), Windows 8.1 (32- and 64-bit), Windows Server 2008, and Windows Server 2012.)
It is capable of encrypting files in the affected system.
It executes the following command to disable/stop/delete Windows components:
- cmd.exe /C vssadmin.exe delete shadows /all /Quiet
- cmd.exe /C WMIC.exe shadowcopy delete
- cmd.exe /C Bcdedit.exe /set {default} recoveryenabled no
- cmd.exe /C Bcdedit.exe /set {default} bootstatuspolicy ignoreallfailures
Ransomware Routine
This Ransomware avoids encrypting files with the following strings in their file path:
- Windows
- Program Files
- ProgramData
- PerfLogs
- $Recycle.Bin
- Microsoft
- Microsoft Help
- Microsoft App
- Certification Kit
- Windows Defender
- ESET
- COMODO
- Windows NT
- Windows Kits
- Windows Mail
- Windows Media Player
- Windows Multimedia Platform
- Windows Phone Kits
- Windows Phone
- Silverlight Kits
- Temp
- Windows Photo Viewer
- Windows Protable Devices
- Windows Slidebar
- WindowsPowerShell
- NVIDIA Corporation
- Microsoft.NET
- Internet Explorer
- Kaspersky Lab
- McAfee
- Avira
- spytech software
- sysconfig
- Avast
- Dr.Web
- Symantec
- Symantec_Client_Security
- system volume information
- AVG
- Microsoft Shared
- Common Files
- Outlook Express
- Movie Maker
- Chrome
- Mozilla Firefox
- Opera
- YandexBrowser
- ntldr
- Wsus
- !!AntiCrypto!!
- Public
It appends the following extension to the file name of the encrypted files:
- Infinite
It drops the following file(s) as ransom note:
- {Encrypted file path}\#How_Decrypt_Files.txt
SOLUTION
9.850
13.896.03
10 Jan 2018
13.897.00
11 Jan 2018
Step 1
Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.
Step 2
Note that not all files, folders, and registry keys and entries are installed on your computer during this malware's/spyware's/grayware's execution. This may be due to incomplete installation or other operating system conditions. If you do not find the same files/folders/registry information, please proceed to the next step.
Step 3
Restart in Safe Mode
Step 4
Delete this registry value
Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.
- In HKEY_CURRENT_USER\SOFTWARE\InfiniteTear
- Trust = 00XFF
- Trust = 00XFF
- In HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- msvsupport = %Application Data%\Support\msvsupport.exe
- msvsupport = %Application Data%\Support\msvsupport.exe
Step 5
Search and delete these files
- %Application Data%\Support\msvsupport.exe
- %Application Data%\Microsoft\00000.ini
- {Encrypted file path}\#How_Decrypt_Files.txt
Step 6
Restart in normal mode and scan your computer with your Trend Micro product for files detected as RANSOM_INFINITETEAR.THAOIH. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.
Step 7
Restore encrypted files from backup.
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