PUA.Win32.WebPhone.A

To restart in Safe Mode:

• For Windows 7 and Windows Server 2008 (R2) users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

• For Windows 10 users

1. Press Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button, then select Settings.
2. Select Update & Security > Recovery.
3. Under Advanced startup, select Restart now.
4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advcanced options > Startup settings > Restart.
5. After your PC restarts, you'll see a list og options. Select 4 or press F4 to start your PC in Safe Mode.

Disabling a Malware Service

To disable a service:

1. Open a command prompt window:
   » For Windows 7 and Windows 2008 (R2) users, click the Start button, type cmd in the Search input field, and press Enter.
   » For Windows 8, Windows 8.1 and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen,click Command Prompt.
   » For Windows 10 users, right-click on the lower-left corner of the screen,click Run, type cmd in the text box provided, and press Enter.
2. At the command prompt, type the following:
   NET STOP
   • Service name: Webphone
   • Imagepath: %Program Files%\WebPhone_Service\WebPhone_Service.exe
3. Press Enter. A message should indicate that the service has been stopped successfully.
4. Close the command prompt window.

To delete the registry value this malware created:

1. Open Registry Editor. To do this:
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>ej-technologies>exe4j>pids
3. In the right panel, locate and delete the entry:
   {Malware full path} = 1664
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>ej-technologies>exe4j>priority
5. In the right panel, locate and delete the entry:
   Webphone = 32
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>ej-technologies>install4j>installations
7. In the right panel, locate and delete the entry:
   allinstdirsWebPhone_Service = %Program Files%\WebPhone_Service
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>ej-technologies>install4j>installations
9. In the right panel, locate and delete the entry:
   allinstdirsWebPhone_Service = %Program Files%\WebPhone_Service
10. Again In the right panel, locate and delete the entry:
    instdirWebPhone_Service = %Program Files%\WebPhone_Service
11. Again In the right panel, locate and delete the entry:
    instdirWebPhone_Service = %Program Files%\WebPhone_Service
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall>WebPhone_Service
13. In the right panel, locate and delete the entry:
    DisplayName = WebPhone Service Plugin 3.4.21066.155
14. Again In the right panel, locate and delete the entry:
    DisplayIcon = %Program Files%\WebPhone_Service\.install4j\i4j_extf_1_1jcig0z_1rthfh6.ico
15. Again In the right panel, locate and delete the entry:
    UninstallString = %Program Files%\WebPhone_Service\uninstall.exe
16. Again In the right panel, locate and delete the entry:
    Publisher = WebSIPPhone
17. Again In the right panel, locate and delete the entry:
    URLInfoAbout = www.mizu-voip.com
18. Again In the right panel, locate and delete the entry:
    InstallLocation = %Program Files%\WebPhone_Service
19. Again In the right panel, locate and delete the entry:
    DisplayVersion = 3.4.21066.155
20. Again In the right panel, locate and delete the entry:
    VersionMajor = 3
21. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall>WebPhone_Servic
22. In the right panel, locate and delete the entry:
    VersionMinor = 4
23. Close Registry Editor.

To delete registry keys this malware/grayware created:

1. Open Registry Editor. To do this:
   » For Windows 7 and Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>ej-technologies
3. Still in the left panel, locate and delete the key:
   "" = ""
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>ej-technologies>exe4j
5. Still in the left panel, locate and delete the key:
   "" = ""
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>ej-technologies>exe4j>pids
7. Still in the left panel, locate and delete the key:
   "" = ""
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>ej-technologies
9. Still in the left panel, locate and delete the key:
   "" = ""
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>ej-technologies>exe4j
11. Still in the left panel, locate and delete the key:
    "" = ""
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>ej-technologies>exe4j>priority
13. Still in the left panel, locate and delete the key:
    "" = ""
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>ej-technologies>install4j
15. Still in the left panel, locate and delete the key:
    "" = ""
16. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>ej-technologies>install4j>installations
17. Still in the left panel, locate and delete the key:
    "" = ""
18. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>ej-technologies>install4j
19. Still in the left panel, locate and delete the key:
    "" = ""
20. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>ej-technologies>install4j>installations
21. Still in the left panel, locate and delete the key:
    "" = ""
22. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall>WebPhone_Service
23. Still in the left panel, locate and delete the key:
    "" = ""
24. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

•For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %User Temp%\i4j_nlog_2
   • %User Profile%\.oracle_jre_usage\f9b9f6b9014e1b80.timestamp
   • %Program Files%\WebPhone_Service\WPIcon.ico
   • %Program Files%\WebPhone_Service\WebPhone_Service.exe
   • %Program Files%\WebPhone_Service\cert.pem
   • %Program Files%\WebPhone_Service\certversion.dat
   • %Program Files%\WebPhone_Service\checkjv.bat
   • %Program Files%\WebPhone_Service\checkjv2.bat
   • %Program Files%\WebPhone_Service\content\native\mediaench.dll
   • %Program Files%\WebPhone_Service\content\native\mediaench2x64.dll
   • %Program Files%\WebPhone_Service\content\native\mediaenchx64.dll
   • %Program Files%\WebPhone_Service\content\native\opx32.dll
   • %Program Files%\WebPhone_Service\content\native\opx64.dll
   • %Program Files%\WebPhone_Service\content\native\ring.wav
   • %Program Files%\WebPhone_Service\content\native\wphoneapp.jar
   • %Program Files%\WebPhone_Service\key.pem
   • %Program Files%\WebPhone_Service\libeay32.dll
   • %Program Files%\WebPhone_Service\license_agrement.txt
   • %Program Files%\WebPhone_Service\micfg.bat
   • %Program Files%\WebPhone_Service\i4j324008600730250760.tmp
   • %Program Files%\WebPhone_Service\mwphone_ns.dat
   • %Program Files%\WebPhone_Service\root.pem
   • %Program Files%\WebPhone_Service\softphonedef.ini
   • %Program Files%\WebPhone_Service\ssleay32.dll
   • %Program Files%\WebPhone_Service\uninstall.exe
   • %Program Files%\WebPhone_Service\unzip.exe
   • %Program Files%\WebPhone_Service\what.txt
   • %Program Files%\WebPhone_Service\wpcert.cer
   • %Program Files%\WebPhone_Service\.install4j\inst_jre.cfg
   • %Program Files%\WebPhone_Service\.install4j\i4jruntime.jar
   • %Program Files%\WebPhone_Service\.install4j\MessagesDefault
   • %Program Files%\WebPhone_Service\.install4j\i4jparams.conf
   • %Program Files%\WebPhone_Service\.install4j\stats.properties
   • %Program Files%\WebPhone_Service\.install4j\user.jar
   • %Program Files%\WebPhone_Service\.install4j\i4jdel.exe
   • %Program Files%\WebPhone_Service\.install4j\i4jinst.dll
   • %Program Files%\WebPhone_Service\.install4j\i4j_extf_0_1jcig0z.utf8
   • %Program Files%\WebPhone_Service\.install4j\i4j_extf_1_1jcig0z_1rthfh6.ico
   • %Program Files%\WebPhone_Service\.install4j\unicows.dll
   • %Program Files%\WebPhone_Service\.install4j\_shfoldr.dll
   • %Program Files%\WebPhone_Service\.install4j\response.varfile
   • %Program Files%\WebPhone_Service\.install4j\install.prop
   • %Program Files%\WebPhone_Service\.install4j\autoUninstall.0
   • %Program Files%\WebPhone_Service\.install4j\files.log
   • %Program Files%\WebPhone_Service\.install4j\installation.log
   • %User Temp%\i4jdel0.exe
   • %User Temp%\i4j5676818038135158873.tmp
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Windows Server 2008 (R2).

To delete the malware/grayware folder:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %Program Files%\WebPhone_Service
   • %Program Files%\WebPhone_Service\.install4j
   • %User Profile%\.oracle_jre_usage
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.