STONED-O

This procedure allows the user to identify and delete malware/grayware files, and restore the Master Boot Record using Recovery Console:

• On Windows XP and Server 2003 systems:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware detected.
2. Click Start>Run. In the Open input box, type secpol.msc and press Enter.
3. In the left panel, double-click Local Policies>Security Options.
4. In the right panel, double-click Recovery Console: Allow floppy copy and access to all drives and folders.
5. Select Enabled and click OK.
6. Insert the Windows Installation CD into the CD drive, then restart your computer.
7. When prompted, press any key to boot from the CD.
8. On the main menu, type r to go to the Recovery Console.
9. Type the number that corresponds to the drive and directory that contains Windows (usually C:\WINDOWS) and press Enter.
10. Type the Administrator password and press Enter.
11. In the input box, type the following then press Enter:
    SET AllowAllPaths = TRUE
    fixmbr {affected drive}
      {affected drive}
12. Type exit and press Enter to restart the system normally.

• On Windows Vista and 7 systems:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware detected.
2. Insert your Windows Installation DVD in the DVD drive, then Press the restart button.
3. When prompted, press any key to boot from the DVD.
4. Depending on your Windows Installation DVD, you might be required to select the installation language. Then on the Install Windows window, choose your language, locale, and keyboard layout or input method. Click Next, then click Repair your computer.
5. Select Use recovery tools that can help fix problems starting Windows. Select your installation of Windows. Click Next.
6. If the Startup Repair window appears, click Cancel, Yes, then Finish.
7. In the System Recovery Options window, click Command Prompt.
8. In the Command Prompt window, type the following then press Enter:
   BootRec.exe /fixmbr
     {affected drive}
   (Note: In Windows 7, all local drives will be assigned one more than normal. For example, the C: drive becomes D:.)
9. Type exit and press Enter to close the Command Prompt window.
10. Click Restart to restart the system normally.