PUA_ASKTOOLBAR.GG

June 22, 2018

Analysis by: Augusto II Remillano

ALIASES:

N/A

PLATFORM:

Windows

OVERALL RISK RATING:

DAMAGE POTENTIAL:

DISTRIBUTION POTENTIAL:

REPORTED INFECTION:

INFORMATION EXPOSURE:

Threat Type: Potentially Unwanted Application
Destructiveness: No
Encrypted:
In the wild: Yes

OVERVIEW

This Potentially Unwanted Application arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites. It may be manually installed by a user.

TECHNICAL DETAILS

File Size: 3,479,328 bytes

File Type: EXE

Memory Resident: Yes

Initial Samples Received Date: 07 May 2018

Arrival Details

This Potentially Unwanted Application arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.

It may be manually installed by a user.

Installation

This Potentially Unwanted Application drops the following files:

%User Temp%\install_log.log
%User Temp%\ASKSUTBLOG
%Program Files%\Acro Software\CutePDF Writer\README.HTM
%Program Files%\Acro Software\CutePDF Writer\PDFWrite.rsp
%Program Files%\Acro Software\CutePDF Writer\CPWSave.exe
%Program Files%\Acro Software\CutePDF Writer\uninscpw.exe
%System%\spool\drivers\w32x86\CUTEPDFW.PPD
%System%\spool\drivers\w32x86\PSCRIPT5.DLL
%System%\spool\drivers\w32x86\PS5UI.DLL
%System%\spool\drivers\w32x86\PSCRIPT.HLP
%System%\spool\drivers\w32x86\PSCRIPT.NTF
%System%\cpwmon2k.dll
%All Users Profile%\Microsoft\Windows\Start Menu\Programs\CutePDF\PDF Writer\Readme.lnk
%User Temp%\converter.exe
%AppDataLocalLow%\AskToolbar\cache.dat
%Program Files%\GPLGS\bjc610a7.upp
%Program Files%\GPLGS\bjc610a8.upp
%Program Files%\GPLGS\bjc610b1.upp
%Program Files%\GPLGS\bjc610b2.upp
%Program Files%\GPLGS\bjc610b3.upp
%Program Files%\GPLGS\bjc610b4.upp
%Program Files%\GPLGS\bjc610b6.upp
%Program Files%\GPLGS\bjc610b7.upp
%Program Files%\GPLGS\bjc610b8.upp
%Program Files%\GPLGS\caption.ps
%Program Files%\GPLGS\cat.ps
%Program Files%\GPLGS\cbjc600.ppd
%Program Files%\GPLGS\cbjc800.ppd
%Program Files%\GPLGS\cdj550.upp
%Program Files%\GPLGS\cdj690.upp
%Program Files%\GPLGS\cdj690ec.upp
%Program Files%\GPLGS\cid2code.ps
%Program Files%\GPLGS\cidfmap
%Program Files%\GPLGS\decrypt.ps
%Program Files%\GPLGS\dnj750c.upp
%Program Files%\GPLGS\dnj750m.upp
%Program Files%\GPLGS\docie.ps
%Program Files%\GPLGS\dvipdf
%Program Files%\GPLGS\EndOfTask.ps
%Program Files%\GPLGS\eps2eps
%Program Files%\GPLGS\eps2eps.bat
%Program Files%\GPLGS\eps2eps.cmd
%Program Files%\GPLGS\FAPIconfig-FCO
%Program Files%\GPLGS\FCOfontmap-PCLPS3
%Program Files%\GPLGS\FCOfontmap-PS3
%Program Files%\GPLGS\font2c
%Program Files%\GPLGS\font2c.bat
%Program Files%\GPLGS\font2c.cmd
%Program Files%\GPLGS\font2c.ps
%Program Files%\GPLGS\font2pcl.ps
%Program Files%\GPLGS\Fontmap.ATB
%Program Files%\GPLGS\Fontmap.ATM
%Program Files%\GPLGS\Fontmap.OS2
%Program Files%\GPLGS\Fontmap.OSF
%Program Files%\GPLGS\Fontmap.SGI
%Program Files%\GPLGS\Fontmap.Sol
%Program Files%\GPLGS\Fontmap.Ult
%Program Files%\GPLGS\Fontmap.URW-136.T1
%Program Files%\GPLGS\Fontmap.URW-136.TT
%Program Files%\GPLGS\Fontmap.VMS
%Program Files%\GPLGS\ghostpdf.inf
%Program Files%\GPLGS\ghostpdf.ppd
%Program Files%\GPLGS\gs_ce_e.ps
%Program Files%\GPLGS\gs_cmdl.ps
%Program Files%\GPLGS\gs_fform.ps
%Program Files%\GPLGS\gs_il2_e.ps
%Program Files%\GPLGS\gs_kanji.ps
%Program Files%\GPLGS\gs_ksb_e.ps
%Program Files%\GPLGS\gs_l.xbm
%Program Files%\GPLGS\gs_l.xpm
%Program Files%\GPLGS\gs_l_m.xbm
%Program Files%\GPLGS\gs_lgo_e.ps
%Program Files%\GPLGS\gs_lgx_e.ps
%Program Files%\GPLGS\gs_m.xbm
%Program Files%\GPLGS\gs_m.xpm
%Program Files%\GPLGS\gs_m_m.xbm
%Program Files%\GPLGS\gs_pfile.ps
%Program Files%\GPLGS\gs_rdlin.ps
%Program Files%\GPLGS\gs_s.xbm
%Program Files%\GPLGS\gs_s.xpm
%Program Files%\GPLGS\gs_s_m.xbm
%Program Files%\GPLGS\gs_t.xbm
%Program Files%\GPLGS\gs_t.xpm
%Program Files%\GPLGS\gs_t_m.xbm
%Program Files%\GPLGS\gs_wl1_e.ps
%Program Files%\GPLGS\gs_wl2_e.ps
%Program Files%\GPLGS\gs_wl5_e.ps
%Program Files%\GPLGS\gsbj
%Program Files%\GPLGS\gsbj.bat
%Program Files%\GPLGS\gsdj
%Program Files%\GPLGS\gsdj.bat
%Program Files%\GPLGS\gsdj500
%Program Files%\GPLGS\gsdj500.bat
%Program Files%\GPLGS\gsdll32.dll
%Program Files%\GPLGS\gsdll32.lib
%Program Files%\GPLGS\gslj
%Program Files%\GPLGS\gslj.bat
%Program Files%\GPLGS\gslp
%Program Files%\GPLGS\gslp.bat
%Program Files%\GPLGS\gslp.ps
%Program Files%\GPLGS\gsnd
%Program Files%\GPLGS\gsnd.bat
%Program Files%\GPLGS\gsndt.bat
%Program Files%\GPLGS\gsnup.ps
%Program Files%\GPLGS\gssetgs.bat
%Program Files%\GPLGS\gssetgs32.bat
%Program Files%\GPLGS\gssetgs64.bat
%Program Files%\GPLGS\gst.bat
%Program Files%\GPLGS\gstt.bat
%Program Files%\GPLGS\gswin32c.exe
%Program Files%\GPLGS\ht_ccsto.ps
%Program Files%\GPLGS\image-qa.ps
%Program Files%\GPLGS\impath.ps
%Program Files%\GPLGS\Info-macos.plist
%Program Files%\GPLGS\jispaper.ps
%Program Files%\GPLGS\jobseparator.ps
%Program Files%\GPLGS\landscap.ps
%Program Files%\GPLGS\level1.ps
%Program Files%\GPLGS\lines.ps
%Program Files%\GPLGS\lp386.bat
%Program Files%\GPLGS\lp386r2.bat
%Program Files%\GPLGS\lpgs.bat
%Program Files%\GPLGS\lpr2.bat
%Program Files%\GPLGS\lprsetup.sh
%Program Files%\GPLGS\markhint.ps
%Program Files%\GPLGS\markpath.ps
%Program Files%\GPLGS\mkcidfm.ps
%Program Files%\GPLGS\necp2x.upp
%Program Files%\GPLGS\necp2x6.upp
%Program Files%\GPLGS\opdfread.ps
%Program Files%\GPLGS\packfile.ps
%Program Files%\GPLGS\pcharstr.ps
%Program Files%\GPLGS\pdf2dsc
%Program Files%\GPLGS\pdf2dsc.bat
%Program Files%\GPLGS\pdf2dsc.ps
%Program Files%\GPLGS\pdf2ps
%Program Files%\GPLGS\pdf2ps.bat
%Program Files%\GPLGS\pdf2ps.cmd
%Program Files%\GPLGS\PDFA_def.ps
%Program Files%\GPLGS\pdfopt
%Program Files%\GPLGS\pdfopt.bat
%Program Files%\GPLGS\pdfopt.ps
%Program Files%\GPLGS\pdfwrite.ps
%Program Files%\GPLGS\PDFX_def.ps
%Program Files%\GPLGS\pf2afm
%Program Files%\GPLGS\pf2afm.bat
%Program Files%\GPLGS\pf2afm.cmd
%Program Files%\GPLGS\pf2afm.ps
%Program Files%\GPLGS\pfbtopfa
%Program Files%\GPLGS\pfbtopfa.bat
%Program Files%\GPLGS\pfbtopfa.ps
%Program Files%\GPLGS\pftogsf.bat
%Program Files%\GPLGS\ppath.ps
%Program Files%\GPLGS\pphs
%Program Files%\GPLGS\pphs.ps
%Program Files%\GPLGS\prfont.ps
%Program Files%\GPLGS\printafm
%Program Files%\GPLGS\printafm.ps
%Program Files%\GPLGS\ps2ai.ps
%Program Files%\GPLGS\ps2ascii
%Program Files%\GPLGS\ps2ascii.bat
%Program Files%\GPLGS\ps2ascii.cmd
%Program Files%\GPLGS\ps2ascii.ps
%Program Files%\GPLGS\ps2epsi
%Program Files%\GPLGS\ps2epsi.bat
%Program Files%\GPLGS\ps2epsi.cmd
%Program Files%\GPLGS\ps2epsi.ps
%Program Files%\GPLGS\ps2pdf
%Program Files%\GPLGS\ps2pdf.bat
%Program Files%\GPLGS\ps2pdf.cmd
%Program Files%\GPLGS\ps2pdf12
%Program Files%\GPLGS\ps2pdf12.bat
%Program Files%\GPLGS\ps2pdf12.cmd
%Program Files%\GPLGS\ps2pdf13
%Program Files%\GPLGS\ps2pdf13.bat
%Program Files%\GPLGS\ps2pdf13.cmd
%Program Files%\GPLGS\ps2pdf14
%Program Files%\GPLGS\ps2pdf14.bat
%Program Files%\GPLGS\ps2pdf14.cmd
%Program Files%\GPLGS\ps2pdfwr
%Program Files%\GPLGS\ps2pdfxx.bat
%Program Files%\GPLGS\ps2ps
%Program Files%\GPLGS\ps2ps.bat
%Program Files%\GPLGS\ps2ps.cmd
%Program Files%\GPLGS\ps2ps2
%Program Files%\GPLGS\ps2ps2.bat
%Program Files%\GPLGS\ps2ps2.cmd
%Program Files%\GPLGS\quit.ps
%Program Files%\GPLGS\ras1.upp
%Program Files%\GPLGS\ras3.upp
%Program Files%\GPLGS\ras4.upp
%Program Files%\GPLGS\ras8m.upp
%Program Files%\GPLGS\ras24.upp
%Program Files%\GPLGS\ras32.upp
%Program Files%\GPLGS\rinkj-2200-setup
%Program Files%\GPLGS\rollconv.ps
%Program Files%\GPLGS\showchar.ps
%Program Files%\GPLGS\showpage.ps
%Program Files%\GPLGS\st640ih.upp
%Program Files%\GPLGS\st640ihg.upp
%Program Files%\GPLGS\st640p.upp
%Program Files%\GPLGS\st640pg.upp
%Program Files%\GPLGS\st640pl.upp
%Program Files%\GPLGS\st640plg.upp
%Program Files%\GPLGS\stc.upp
%Program Files%\GPLGS\stc_h.upp
%Program Files%\GPLGS\stc_l.upp
%Program Files%\GPLGS\stc2.upp
%Program Files%\GPLGS\stc2_h.upp
%Program Files%\GPLGS\stc2s_h.upp
%Program Files%\GPLGS\stc200_h.upp
%Program Files%\GPLGS\stc300.upp
%Program Files%\GPLGS\stc300bl.upp
%Program Files%\GPLGS\stc300bm.upp
%Program Files%\GPLGS\stc500p.upp
%Program Files%\GPLGS\stc500ph.upp
%Program Files%\GPLGS\stc600ih.upp
%Program Files%\GPLGS\stc600p.upp
%Program Files%\GPLGS\stc600pl.upp
%Program Files%\GPLGS\stc640p.upp
%Program Files%\GPLGS\stc800ih.upp
%Program Files%\GPLGS\stc800p.upp
%Program Files%\GPLGS\stc800pl.upp
%Program Files%\GPLGS\stc1520h.upp
%Program Files%\GPLGS\stcany.upp
%Program Files%\GPLGS\stcany_h.upp
%Program Files%\GPLGS\stcinfo.ps
%Program Files%\GPLGS\stcolor.ps
%Program Files%\GPLGS\stocht.ps
%Program Files%\GPLGS\traceimg.ps
%Program Files%\GPLGS\traceop.ps
%Program Files%\GPLGS\type1enc.ps
%Program Files%\GPLGS\type1ops.ps
%Program Files%\GPLGS\uninfo.ps
%Program Files%\GPLGS\unix-lpr.sh
%Program Files%\GPLGS\unprot.ps
%Program Files%\GPLGS\viewcmyk.ps
%Program Files%\GPLGS\viewgif.ps
%Program Files%\GPLGS\viewjpeg.ps
%Program Files%\GPLGS\viewmiff.ps
%Program Files%\GPLGS\viewpbm.ps
%Program Files%\GPLGS\viewpcx.ps
%Program Files%\GPLGS\viewps2a.ps
%Program Files%\GPLGS\viewrgb.ps
%Program Files%\GPLGS\wftopfa
%Program Files%\GPLGS\wftopfa.ps
%Program Files%\GPLGS\winmaps.ps
%Program Files%\GPLGS\wmakebat.bat
%Program Files%\GPLGS\wrfont.ps
%Program Files%\GPLGS\zeroline.ps
%Program Files%\GPLGS\acctest.ps
%Program Files%\GPLGS\addxchar.ps
%Program Files%\GPLGS\afmdiff.awk
%Program Files%\GPLGS\align.ps
%Program Files%\GPLGS\bj8.rpd
%Program Files%\GPLGS\bj8gc12f.upp
%Program Files%\GPLGS\bj8hg12f.upp
%Program Files%\GPLGS\bj8oh06n.upp
%Program Files%\GPLGS\bj8pa06n.upp
%Program Files%\GPLGS\bj8pp12f.upp
%Program Files%\GPLGS\bj8ts06n.upp
%Program Files%\GPLGS\bjc610a0.upp
%Program Files%\GPLGS\bjc610a1.upp
%Program Files%\GPLGS\bjc610a2.upp
%Program Files%\GPLGS\bjc610a3.upp
%Program Files%\GPLGS\bjc610a4.upp
%Program Files%\GPLGS\bjc610a5.upp
%Program Files%\GPLGS\bjc610a6.upp

(Note: %User Temp% is the user's temporary folder, where it usually is C:\Documents and Settings\{user name}\Local Settings\Temp on Windows 2000, Windows Server 2003, and Windows XP (32- and 64-bit); C:\Users\{user name}\AppData\Local\Temp on Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), Windows 8 (32- and 64-bit), Windows 8.1 (32- and 64-bit), Windows Server 2008, and Windows Server 2012.. %Program Files% is the Program Files folder, where it usually is C:\Program Files on all Windows operating system versions; C:\Program Files (x86) for 32-bit applications running on Windows 64-bit operating systems.. %System% is the Windows system folder, where it usually is C:\Windows\System32 on all Windows operating system versions.. %All Users Profile% is the All Users folder, where it usually is C:\Documents and Settings\All Users on Windows 2000, Windows Server 2003, and Windows XP (32- and 64-bit); C:\ProgramData on Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), Windows 8 (32- and 64-bit), Windows 8.1 (32- and 64-bit), Windows Server 2008, and Windows Server 2012.. %AppDataLocalLow% is the protected mode folder of Internet Explorer, where it usually is C:\Users\{user name}\AppData\LocalLow on Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), Windows 8 (32- and 64-bit), Windows 8.1 (32- and 64-bit), Windows Server 2008, and Windows Server 2012.)

It creates the following folders:

%Program Files%\Acro Software
%Program Files%\GPLGS
%AppDataLocalLow%\AskToolbar

(Note: %Program Files% is the Program Files folder, where it usually is C:\Program Files on all Windows operating system versions; C:\Program Files (x86) for 32-bit applications running on Windows 64-bit operating systems.. %AppDataLocalLow% is the protected mode folder of Internet Explorer, where it usually is C:\Users\{user name}\AppData\LocalLow on Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), Windows 8 (32- and 64-bit), Windows 8.1 (32- and 64-bit), Windows Server 2008, and Windows Server 2012.)

Other System Modifications

This Potentially Unwanted Application adds the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Windows\CurrentVersion\Uninstall\
CutePDF Writer Installation

HKEY_LOCAL_MACHINE\SOFTWARE\Acro Software Inc

HKEY_LOCAL_MACHINE\SOFTWARE\Acro Software Inc\
CutePDF Writer

HKEY_CURRENT_USER\Software\AppDataLow\
AskToolbarInfo

HKEY_CURRENT_USER\Software\Ask.com

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Update

HKEY_LOCAL_MACHINE\SOFTWARE\GPL Ghostscript

HKEY_LOCAL_MACHINE\SOFTWARE\GPL Ghostscript\
9.06

It adds the following registry entries:

HKEY_CURRENT_USER\Printers\DevModes2
CutePDF Writer = "{Hex value}"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Windows\CurrentVersion\Uninstall\
CutePDF Writer Installation
DisplayName = "CutePDF Writer 2.8"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Windows\CurrentVersion\Uninstall\
CutePDF Writer Installation
UninstallString = "%Program Files%\Acro Software\CutePDF Writer\uninscpw.exe"

HKEY_LOCAL_MACHINE\SOFTWARE\Acro Software Inc\
CutePDF Writer
Destination Folder = "%Program Files%\Acro Software\CutePDF Writer"

HKEY_LOCAL_MACHINE\SOFTWARE\Acro Software Inc\
CutePDF Writer
(Default) = "%Program Files%\GNUGS"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs
DataDir = "%AppDataLocalLow%\AskToolbar\"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs
FirstTimeRun = "0"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs
Active = "1"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
to = ""

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
dtid = "{Date format}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
location = "{Location of affected machine}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
locale = "{Locale of affected machine}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
o = "{value}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
cbid = "{value}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
crumb = "{Install date}+{Install time}-{Random string}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Macro
qsrc = "{value}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Update
ResetSAFail = "0"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs
ReloadChrome = "1"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs
Language = "en_US"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs
FreshInstall = "0"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Update
SuggestionsURL_JSON = "http://ss.websearch.ask.com/query?qsrc=2922&li=ff&sstype=prefix&q={searchTerms}"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Update
ResetSSFail = "0"

HKEY_CURRENT_USER\Software\AppDataLow\
Software\AskToolbar\Prefs
ReloadChrome = "0"

HKEY_LOCAL_MACHINE\SOFTWARE\GPL Ghostscript\
9.06
GS_LIB = "%Program Files%\GPLGS"

HKEY_LOCAL_MACHINE\SOFTWARE\GPL Ghostscript\
9.06
GS_DLL = "%Program Files%\GPLGS\gsdll32.dll"

Other Details

This Potentially Unwanted Application connects to the following possibly malicious URL:

http://{BLOCKED}r.ask.com/askbardis/util/askInstallChecker.jsp?v={version}p={value}&ld=&ai={value}
http://{BLOCKED}rch.ask.com/interim/askbardis/getTbProperties.jsp?tbr={value}
http://{BLOCKED}ad.{BLOCKED}ftware.com/download/converter.asp?V=W2
http://{BLOCKED}ad.{BLOCKED}ftware.com/download/gplgs.exe
http://{BLOCKED}rch.ask.com/installed?client={browser}&tb=ARS&v={version}&r=0&build={GUID value}&said={GUID value}&dtid=&lang={language}&browser-lang={browser language}
http://{BLOCKED}p.{BLOCKED}k.com/toolbar/config/defaults/{browser}/{language}/btn_search.png
http://{BLOCKED}p.{BLOCKED}k.com/toolbar/config/partner/vanilla/default_1.6wid/{browser}-config_addon.xml

SOLUTION

Minimum Scan Engine: 9.850

SSAPI PATTERN File: 1.977.00

SSAPI PATTERN Date: 28 Jun 2018

Step 1

Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.

Step 2

Note that not all files, folders, and registry keys and entries are installed on your computer during this malware's/spyware's/grayware's execution. This may be due to incomplete installation or other operating system conditions. If you do not find the same files/folders/registry information, please proceed to the next step.

Step 3

Restart in Safe Mode

[ Learn More ]

Step 4

Remove PUA_ASKTOOLBAR.GG by using its own Uninstall option

[ Learn More ]

To uninstall the grayware processDATA_GENERIC

Click on Remove or Uninstall depending on the currently running Windows version.

Follow the instructions on the dialog box that appears.

Close the Programs window, and the Control Panel window.

Step 5

Delete this registry key

[ Learn More ]

Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.

In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- CutePDF Writer Installation
In HKEY_LOCAL_MACHINE\SOFTWARE
- Acro Software Inc
In HKEY_CURRENT_USER\Software\AppDataLow
- AskToolbarInfo
In HKEY_CURRENT_USER\Software
- Ask.com
In HKEY_CURRENT_USER\Software\AppDataLow\Software
- AskToolbar
In HKEY_LOCAL_MACHINE\SOFTWARE
- GPL Ghostscript

Step 6

Delete this registry value

[ Learn More ]

In HKEY_CURRENT_USER\Printers\DevModes2
- CutePDF Writer = "{Hex value}"

Step 7

Search and delete these folders

[ Learn More ]

Please make sure you check the Search Hidden Files and Folders checkbox in the More advanced options option to include all hidden folders in the search result.

%Program Files%\Acro Software
%Program Files%\GPLGS
%AppDataLocalLow%\AskToolbar

Step 8

Search and delete this file

[ Learn More ]

There may be some files that are hidden. Please make sure you check the Search Hidden Files and Folders checkbox in the "More advanced options" option to include all hidden files and folders in the search result.

%User Temp%\install_log.log
%User Temp%\ASKSUTBLOG
%System%\spool\drivers\w32x86\CUTEPDFW.PPD
%System%\spool\drivers\w32x86\PSCRIPT5.DLL
%System%\spool\drivers\w32x86\PS5UI.DLL
%System%\spool\drivers\w32x86\PSCRIPT.HLP
%System%\spool\drivers\w32x86\PSCRIPT.NTF
%System%\cpwmon2k.dll
%All Users Profile%\Microsoft\Windows\Start Menu\Programs\CutePDF\PDF Writer\Readme.lnk
%User Temp%\converter.exe

Step 9

Restart in normal mode and scan your computer with your Trend Micro product for files detected as PUA_ASKTOOLBAR.GG. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.

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PUA_ASKTOOLBAR.GG

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