TROJ_BANLOAD.EKCQ

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT>CLSID
3. Still in the left panel, locate and delete the key:
   {C2A3800A-383D-47CF-A1AF-8C1B1FA942EE}
4. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT>CLSID>{C2A3800A-383D-47CF-A1AF-8C1B1FA942EE}
5. Still in the left panel, locate and delete the key:
   InprocServer32
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Ext>Settings
7. Still in the left panel, locate and delete the key:
   {C2A3800A-383D-47CF-A1AF-8C1B1FA942EE}
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Policies>Ext
9. Still in the left panel, locate and delete the key:
   CLSID
10. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{C2A3800A-383D-47CF-A1AF-8C1B1FA942EE}>InprocServer32
3. In the right panel, locate and delete the entry:
   ThreadingModel = "Apartment"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>policies>Ext>CLSID
5. In the right panel, locate and delete the entry:
   {C2A3800A-383D-47CF-A1AF-8C1B1FA942EE} = "1"
6. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
   
   • %User Temp%\~C
   • %User Temp%\~1
   • %User Profile%\Identities\wlmirnttl.off
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %User Temp%\~C
   • %User Temp%\~1
   • %User Profile%\Identities\wlmirnttl.off
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.