HKTL64_PATCHER.GB

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 2000, XP, Server 2003, Vista, 7 and Server 2008 users, click the Processes tab.
   • For Windows 8, 8.1 and Server 2012 users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
    
   • %User Temp%\ntkrnlmp.exe
   • %User Temp%\osloader.exe
   • %User Temp%\symsrv.dll
   • %User Temp%\dbghelp.dll
   • %User Temp%\Symbols\pingme.txt
   • %User Temp%\Symbols\winload_prod.pdb\768283CA443847FB8822F9DB1F36ECC51\download.error
   • %User Temp%\Symbols\winload_prod.pdb\768283CA443847FB8822F9DB1F36ECC51\winload_prod.pdb
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
    
   • %User Temp%\ntkrnlmp.exe
   • %User Temp%\osloader.exe
   • %User Temp%\symsrv.dll
   • %User Temp%\dbghelp.dll
   • %User Temp%\Symbols\pingme.txt
   • %User Temp%\Symbols\winload_prod.pdb\768283CA443847FB8822F9DB1F36ECC51\download.error
   • %User Temp%\Symbols\winload_prod.pdb\768283CA443847FB8822F9DB1F36ECC51\winload_prod.pdb
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.