WORM_AUTORN.ZQLA

To terminate the malware/grayware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager.
   • For Windows 2000, XP, and Server 2003 users, press
   CTRL+SHIFT+ESC, then click the Processes tab.
3. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
4. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
5. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
6. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
7. Close Task Manager.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   WindowMessenger = %System Root%\RECYCLER>{SID}>WinSysApp.exe
4. Again In the right panel, locate and delete the entry:
   Windows Alerter = %System Root%\Program{double space}Files>Windows Alerter>WinAlert.exe
5. Again In the right panel, locate and delete the entry:
   Windows Common Files Manager = %System Root%\Program{double space}Files>Windows Common Files>Commgr.exe
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
7. In the right panel, locate and delete the entry:
   WindowMessenger = %System Root%\RECYCLER>{SID}>WinSysApp.exe
8. Again In the right panel, locate and delete the entry:
   Windows Alerter = %System Root%\Program{double space}Files>Windows Alerter>WinAlert.exe
9. Again In the right panel, locate and delete the entry:
   Windows Common Files Manager = %System Root%\Program{double space}Files>Windows Common Files>Commgr.exe
10. Close Registry Editor.

To restore the registry value this malware/grayware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Explorer>Advanced
3. In the right panel, locate the registry value:
   Hidden = 2
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Hidden = 1
5. Again In the right panel, locate the registry value:
   HideFileExt = 1
6. Right-click on the value name and choose Modify. Change the value data of this entry to:
   HideFileExt = 0
7. Again In the right panel, locate the registry value:
   ShowSuperHidden = 0
8. Right-click on the value name and choose Modify. Change the value data of this entry to:
   ShowSuperHidden = 1
9. Close Registry Editor.

To delete malware/grayware folders:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   %Current%\autorun.inf
   %System Root%\Program{double space}Files
   %System Root%\RECYCLER\{SID}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat the said steps for all folders listed.

To identify and delete AUTORUN.INF files created:

1. Right-click the Start button then choose Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   AUTORUN.INF
3. In the Look in: drop-down list, select a drive, then press Enter.
4. Select the file, then open using Notepad.
5. Check if the following lines are present in the file:
   
   [ A u t o r u n ] 
    
    O p e n = R E C Y C L E R \{random}. e x e 
    
    E x p l o r e = R E C Y C L E R \{random}. e x e 
    
    A u t o P l a y = R E C Y C L E R \{random}. e x e 
    
    s h e l l \ O p e n \ C o m m a n d = R E C Y C L E R \{random}. e x e 
    
    s h e l l \ O p e n \ D e f a u l t = 1 
    
    s h e l l \ E x p l o r e \ c o m m a n d = R E C Y C L E R \{random}. e x e 
    
    s h e l l \ A u t o p l a y \ C o m m a n d = R E C Y C L E R \{random}. e x e 
    
6. If the lines are present, delete the file.
7. Repeat steps 3 to 6 for the remaining AUTORUN.INF files in other remaining removable drives.
8. Close Search Results.