TSPY_QQROB.FD

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista and Windows 7 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

To delete the registry key this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services
3. Still in the left panel, locate and delete the key:
   navapsvc
4. Again Still in the left panel, locate and delete the key:
   RsRavMon
5. Again Still in the left panel, locate and delete the key:
   RsCCenter
6. Again Still in the left panel, locate and delete the key:
   kavsvc
7. Again Still in the left panel, locate and delete the key:
   KVSrvXP
8. Again Still in the left panel, locate and delete the key:
   KVWSC
9. Again Still in the left panel, locate and delete the key:
   KPfwSvc
10. Again Still in the left panel, locate and delete the key:
    KWatchSvc
11. Again Still in the left panel, locate and delete the key:
    SNDSrvc
12. Again Still in the left panel, locate and delete the key:
    ccProxy
13. Again Still in the left panel, locate and delete the key:
    ccEvtMgr
14. Again Still in the left panel, locate and delete the key:
    ccSetMgr
15. Again Still in the left panel, locate and delete the key:
    SPBBCSvc
16. Again Still in the left panel, locate and delete the key:
    Symantec Core LC
17. Again Still in the left panel, locate and delete the key:
    NPFMntor
18. Again Still in the left panel, locate and delete the key:
    MskService
19. Again Still in the left panel, locate and delete the key:
    FireSvc
20. Again Still in the left panel, locate and delete the key:
    McShield
21. Again Still in the left panel, locate and delete the key:
    McTaskManager
22. Again Still in the left panel, locate and delete the key:
    McAfeeFramework
23. Again Still in the left panel, locate and delete the key:
    RfwService
24. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   NTdhcp = "%System%\NTdhcp.exe"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>navapsvc
5. In the right panel, locate and delete the entry:
   Start = "4"
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>RsRavMon
7. In the right panel, locate and delete the entry:
   Start = "4"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>RsCCenter
9. In the right panel, locate and delete the entry:
   Start = "4"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>kavsvc
11. In the right panel, locate and delete the entry:
    Start = "4"
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>KVSrvXP
13. In the right panel, locate and delete the entry:
    Start = "4"
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>KVWSC
15. In the right panel, locate and delete the entry:
    Start = "4"
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>KPfwSvc
17. In the right panel, locate and delete the entry:
    Start = "4"
18. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>KWatchSvc
19. In the right panel, locate and delete the entry:
    Start = "4"
20. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>SNDSrvc
21. In the right panel, locate and delete the entry:
    Start = "4"
22. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>ccProxy
23. In the right panel, locate and delete the entry:
    Start = "4"
24. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>ccEvtMgr
25. In the right panel, locate and delete the entry:
    Start = "4"
26. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>ccSetMgr
27. In the right panel, locate and delete the entry:
    Start = "4"
28. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>SPBBCSvc
29. In the right panel, locate and delete the entry:
    Start = "4"
30. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>Symantec Core LC
31. In the right panel, locate and delete the entry:
    Start = "4"
32. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>NPFMntor
33. In the right panel, locate and delete the entry:
    Start = "4"
34. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>MskService
35. In the right panel, locate and delete the entry:
    Start = "4"
36. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>FireSvc
37. In the right panel, locate and delete the entry:
    Start = "4"
38. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>McShield
39. In the right panel, locate and delete the entry:
    Start = "4"
40. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>McTaskManager
41. In the right panel, locate and delete the entry:
    Start = "4"
42. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>McAfeeFramework
43. In the right panel, locate and delete the entry:
    Start = "4"
44. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>RfwService
45. In the right panel, locate and delete the entry:
    Start = "4"
46. Close Registry Editor.

To restore registry values this malware/grayware modified:

1. Open Registry Editor. To do this:
   
   • On Windows 2000, XP, and Server 2003:
     Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
   • On Windows Vista and 7:
     Click the Start button, type REGEDIT in the Search input field then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>wscsvc
3. In the right panel, locate the registry value:
   Start = "4"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Start = "2"
5. Close Registry Editor.

To manually delete a malware/grayware component from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the Named input box, type:
   
   • %Windows%\Deleteme.bat
   • %System%\KvNative.bak
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
5. Repeat the said steps for all files listed.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type:
   
   • %Windows%\Deleteme.bat
   • %System%\KvNative.bak
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.