TROJ_FAKEAV.DOL

To terminate the malware/grayware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager.
   • For Windows 2000, XP, and Server 2003 users, press
   CTRL+SHIFT+ESC, then click the Processes tab.
3. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
4. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
5. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
6. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
7. Close Task Manager.

To delete the malware/grayware/spyware file:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
    %System Root%\Documents and Settings\All Users\Application Data\{random}
   %Application Data%\{random}
   %User Temp%\{random}
   %User Profile%\Templates\{random}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the file then press SHIFT+DELETE to permanently delete the file.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   {numbers} = %Application Data%\{random}.exe
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>.exe>DefaultIcon
5. In the right panel, locate and delete the entry:
   @ = %1
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>.exe>shell>open>command
7. In the right panel, locate and delete the entry:
   @ = %Application Data%\{random}.exe -a %1 %*
8. Again In the right panel, locate and delete the entry:
   IsolatedCommand = %1 %*
9. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>.exe>shell>runas>command
10. In the right panel, locate and delete the entry:
    @ = %1 %*
11. Again In the right panel, locate and delete the entry:
    IsolatedCommand = %1 %*
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CLASSES_ROOT>exefile
13. In the right panel, locate and delete the entry:
    Content Type = application/x-msdownload
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CLASSES_ROOT>exefile>shell>open>command
15. In the right panel, locate and delete the entry:
    IsolatedCommand = %1 %*
16. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CLASSES_ROOT>exefile>shell>runas>command
17. In the right panel, locate and delete the entry:
    IsolatedCommand = %1 %*
18. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Microsoft>Windows
19. In the right panel, locate and delete the entry:
    Identity = {value}
20. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>.exe
21. In the right panel, locate and delete the entry:
    @ = exefile
22. Again In the right panel, locate and delete the entry:
    Content Type = application/x-msdownload
23. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>.exe>DefaultIcon
24. In the right panel, locate and delete the entry:
    @ = %1
25. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>.exe>shell>open>command
26. In the right panel, locate and delete the entry:
    @ = %Application Data%\{random}.exe -a %1 %*
27. Again In the right panel, locate and delete the entry:
    IsolatedCommand = %1 %*
28. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>.exe>shell>runas>command
29. In the right panel, locate and delete the entry:
    @ = %1 %*
30. Again In the right panel, locate and delete the entry:
    IsolatedCommand = %1 %*
31. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>exefile
32. In the right panel, locate and delete the entry:
    @ = Application
33. Again In the right panel, locate and delete the entry:
    Content Type = application/x-msdownload
34. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>exefile>DefaultIcon
35. In the right panel, locate and delete the entry:
    @ = %1
36. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>exefile>shell>open>command
37. In the right panel, locate and delete the entry:
    @ = %Application Data%\{random}.exe -a %1 %*
38. Again In the right panel, locate and delete the entry:
    IsolatedCommand = %1 %*
39. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>exefile>shell>runas>command
40. In the right panel, locate and delete the entry:
    @ = %1 %*
41. Again In the right panel, locate and delete the entry:
    IsolatedCommand = %1 %*
42. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>DomainProfile
43. In the right panel, locate and delete the entry:
    EnableFirewall = 0
44. Again In the right panel, locate and delete the entry:
    DoNotAllowExceptions = 0
45. Again In the right panel, locate and delete the entry:
    DisableNotifications = 1
46. Close Registry Editor.

To restore the registry value this malware/grayware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT>exefile>shell>open>command
3. In the right panel, locate the registry value:
   @ = %1 %*   %Application Data%\{random}.exe -a %1 %*
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   @ = %1 %*
5. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>{browser}.exe>shell>open>command
6. In the right panel, locate the registry value:
   @ = %Application Data%\{random}.exe -a {browser executable path and filename}
7. Right-click on the value name and choose Modify. Change the value data of this entry to:
   @ = {browser executable path and filename}
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>{browser}.EXE>shell>safemode>command
9. In the right panel, locate the registry value:
   @ = %Application Data%\{random}.exe -a {browser executable path and filename} -safe-mode
10. Right-click on the value name and choose Modify. Change the value data of this entry to:
    @ = {browser executable path and filename} -safe-mode
11. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Security Center
12. In the right panel, locate the registry value:
    AntiVirusDisableNotify = 1
13. Right-click on the value name and choose Modify. Change the value data of this entry to:
    AntiVirusDisableNotify = 0
14. Again In the right panel, locate the registry value:
    FirewallDisableNotify = 1
15. Right-click on the value name and choose Modify. Change the value data of this entry to:
    FirewallDisableNotify = 0
16. Again In the right panel, locate the registry value:
    UpdatesDisableNotify = 1
17. Right-click on the value name and choose Modify. Change the value data of this entry to:
    UpdatesDisableNotify = 0
18. Again In the right panel, locate the registry value:
    AntiVirusOverride = 1
19. Right-click on the value name and choose Modify. Change the value data of this entry to:
    AntiVirusOverride = 0
20. Again In the right panel, locate the registry value:
    FirewallOverride = 1
21. Right-click on the value name and choose Modify. Change the value data of this entry to:
    FirewallOverride = 0
22. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess
23. In the right panel, locate the registry value:
    Start = 4
24. Right-click on the value name and choose Modify. Change the value data of this entry to:
    Start = 2
25. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile
26. In the right panel, locate the registry value:
    EnableFirewall = 0
27. Right-click on the value name and choose Modify. Change the value data of this entry to:
    EnableFirewall = 1
28. Again In the right panel, locate the registry value:
    DisableNotifications = 1
29. Right-click on the value name and choose Modify. Change the value data of this entry to:
    DisableNotifications = 0
30. Close Registry Editor.