Customer Experience

Quanta meets stringent customer compliance needs with Trend Micro always—on support and the

HUMAN TOUCH

Fast, flexible service | Empowered engineers | Personal care

Braxton Acheson

01

The insight

Quanta Manufacturing, a global leader in technology and cloud computing solutions, needed to modernize their security strategy across manufacturing sites in the United States, Germany, and Mexico. Trend stepped up not just with technology, but with consistent, human-centered service. As Quanta’s security ecosystem grew and matured, Trend was there every step of the way, helping simplify operations through the Trend Vision One™ agentic AI cybersecurity platform to enable better visibility, faster threat response, and streamlined compliance with customer demands.

Information Security Manager, Quanta Manufacturing
Braxton Acheson

Our shift to the Trend Vision One platform has mitigated any need to seek out a competitive product. Competitors might be offering just a fraction of what Trend does, and Trend far exceeds expectations."

Braxton Acheson

Information Security Manager, Quanta Manufacturing

02

The experience

Quanta’s experience with Trend has been defined by adaptability, transparency, and unwavering support. For example, during a security incident early in Quanta’s migration to the Trend Vision One platform, a breach occurred on unprotected assets. The Trend solutions quickly detected and stopped the spread. That moment wasn’t just a validation of the technology—it cemented the trust between the two teams.

With any kind of questions and inquiries related to the financial side of the house and services side, Trend has been nothing but overwhelmingly supportive."

Braxton Acheson

Information Security Manager, Quanta Manufacturing

Darren Coco

03

The Trender

For Quanta, the Trend experts have been just as valuable as its platform. Enterprise Account Manager Darren “DJ” Coco stands out for his hands-on, always-there support. When Quanta needed to bring a new, under-resourced site online with Trend Vision One, negotiations for expanding licenses and services were still in progress. DJ immediately secured trial licenses to keep the project moving. In fact, the entire Trend team has supported Quanta’s engineers with patience and technical clarity, whether explaining solution features to new hires or helping troubleshoot elusive endpoint issues.

Enterprise Account Manager, Trend Micro
Darren Coco

There were a couple of times where we needed to have our trial licenses extended. DJ gave us an immediate, ‘Yep, give me 24 hours and we’ll be good to go."

Braxton Acheson

Information Security Manager, Quanta Manufacturing

Fast Facts

Streamlines global operations

With the unified Trend Vision One platform, Quanta can manage security across multiple international sites—saving time, reducing complexity, and improving visibility.

Accelerates customer compliance

Trend Vision One gives Quanta the tools to quickly demonstrate security controls and meet demanding requirements from global tech customers during audits.

Empowers a lean security team

With intuitive tools and hands-on support from Trend, Quanta’s small but growing security team can confidently scale its cybersecurity strategy.

Part of 500K+ customers succeeding with Trend