This Trojan arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
It connects to certain websites to send and receive information. It deletes the initially executed copy of itself. It is capable of encrypting files in the affected system.
Arrival Details
This Trojan arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
Installation
This Trojan drops the following files:
- {folders containing encrypted files}\_{count of dropped note per folder}_HELP_instructions.html - ransom note
It drops and executes the following files:
- %Desktop%\_HELP_instructions.html - ransom note
- %Desktop%\_HELP_instructions.bmp - image used as wallpaper
(Note: %Desktop% is the desktop folder, where it usually is C:\Documents and Settings\{user name}\Desktop in Windows 2000, Windows Server 2003, and Windows XP (32- and 64-bit); C:\Users\{user name}\Desktop in Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), Windows 8 (32- and 64-bit), Windows 8.1 (32- and 64-bit), Windows Server 2008, and Windows Server 2012.)
Other System Modifications
This Trojan adds the following registry entries as part of its installation routine:
HKEY_CURRENT_USER\Control Panel\Desktop
Wallpaper = %Desktop%\_HELP_instructions.bmp
Other Details
This Trojan connects to the following website to send and receive information:
- http://{Domain}/php/upload.php
where {Domain} can be any of the following:- {BLOCKED}.{BLOCKED}.148.19
- {BLOCKED}.{BLOCKED}.210.183
- {BLOCKED}.{BLOCKED}.247.211
- {Domain Generated Algorithm}.{ru, info, biz, click, su, work, pl, org, pw, xyz>
It renames encrypted files using the following names:
- {unique ID per victim}-{identifier}.zepto
It deletes the initially executed copy of itself
It is capable of encrypting files in the affected system.
Step 1
Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.
Step 2
Note that not all files, folders, and registry keys and entries are installed on your computer during this malware's/spyware's/grayware's execution. This may be due to incomplete installation or other operating system conditions. If you do not find the same files/folders/registry information, please proceed to the next step.
Step 3
Restart in Safe Mode
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To restart in Safe Mode:
• For Windows 2000 users
- Restart your computer.
- Press F8 when you see the Starting Windows bar at the bottom of the screen.
- Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.
• For Windows XP users
- Restart your computer.
- Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
- Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.
• For Windows Server 2003 users
- Restart your computer.
- Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
- On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.
• For Windows Vista, Windows 7, and Windows Server 2008 users
- Restart your computer.
- Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
- On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.
• For Windows 8, Windows 8.1, and Windows Server 2012 users
- Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
- Move your mouse pointer down and click Settings>Change your PC Settings.
- In the left panel, click General.
- In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
- In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
- In the Startup Settings menu, press 4 to enable safe mode.
Step 4
Search and delete these files
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There may be some files that are hidden. Please make sure you check the
Search Hidden Files and Folders checkbox in the "More advanced options" option to include all hidden files and folders in the search result.
- {folders containing encrypted files}\_{count of dropped note per folder}_HELP_instructions.html
- %Desktop%\_HELP_instructions.html
- %Desktop%\_HELP_instructions.bmp
To delete malware/grayware files:
For Windows 2000, Windows XP, and Windows Server 2003:
- Right-click Start then click Search....
- In the File name* input box, type
- {folders containing encrypted files}\_{count of dropped note per folder}_HELP_instructions.html
- %Desktop%\_HELP_instructions.html
- %Desktop%\_HELP_instructions.bmp
- In the Look In drop-down list, select My Computer then press Enter.
- Once located, select the file then press SHIFT+DELETE to delete it.
- Repeat the said steps for all files listed.
*Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).
For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:
- Open a Windows Explorer window.
- For Windows Vista, 7, and Server 2008 users, click Start>Computer.
- For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
- In the Search Computer/This PC input box, type:
- {folders containing encrypted files}\_{count of dropped note per folder}_HELP_instructions.html
- %Desktop%\_HELP_instructions.html
- %Desktop%\_HELP_instructions.bmp
- Once located, select the file then press SHIFT+DELETE to delete it.
- Repeat the said steps for all files listed.
*Note: Read the following Microsoft page if these steps do not work on Windows 7.
Step 5
Reset your Desktop properties
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To restore your wallpaper:
- Click Start>Settings>Control Panel.
- Double-click the Display option and click the Background tab.
- Click the Browse button to select your preferred wallpaper or select an image from the Windows built-in wallpapers.
- Choose OK to apply the changes.
Step 6
Restart in normal mode and scan your computer with your Trend Micro product for files detected as RANSOM_LOCKY.IC. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.
Step 7
Restore encrypted files from backup.
