Windows
This Trojan arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
Arrival Details
This Trojan arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
This malware arrives via the following means:
Installation
This Trojan drops and executes the following files:
(Note: %ProgramData% is a version of the Program Files folder where any user on a multi-user computer can make changes to programs. This contains application data for all users. This is usually C:\ProgramData on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit), or C:\Documents and Settings\All Users on Windows Server 2003(32-bit), 2000(32-bit) and XP.)
Download Routine
This Trojan connects to the following website(s) to download and execute a malicious file:
It saves the files it downloads using the following names:
(Note: %System Root% is the Windows root folder, where it usually is C:\ on all Windows operating system versions.. %ProgramData% is a version of the Program Files folder where any user on a multi-user computer can make changes to programs. This contains application data for all users. This is usually C:\ProgramData on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit), or C:\Documents and Settings\All Users on Windows Server 2003(32-bit), 2000(32-bit) and XP.)
Other Details
This Trojan does the following:
Step 1
Before doing any scans, Windows 7, Windows 8, Windows 8.1, and Windows 10 users must disable System Restore to allow full scanning of their computers.
Step 2
Note that not all files, folders, and registry keys and entries are installed on your computer during this malware's/spyware's/grayware's execution. This may be due to incomplete installation or other operating system conditions. If you do not find the same files/folders/registry information, please proceed to the next step.
Step 3
Remove malware/grayware files that dropped/downloaded Trojan.Win64.DLOADR.AUSUPP. (Note: Please skip this step if the threats listed below have already been removed.)
Step 4
Restart in Safe Mode
Step 5
Search and delete these files
Step 6
Restart in normal mode and scan your computer with your Trend Micro product for files detected as Trojan.Win64.DLOADR.AUSUPP. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.