- About Trend Micro
- Human Connections
- Cloudticity
01
The insight:
Cloudticity is a health IT organization on a mission—leveraging cloud technologies to attain better, safer healthcare for all humanity. But profound goals are rarely accomplished without great partners. For Cloudticity CEO Gerry Miller, a large portion of that support comes from Trend Micro—especially Trender Neha Gauraw.
Sometimes, you just have a natural affinity for the people you meet. On a corporate level, I’d say that’s what working with Trend Micro is like—it’s always positive.”
02
The experience:
Cloudticity prides itself on focusing on security first. Trender Neha Gauraw takes great pride in contributing to this focus, considering healthcare records are highly coveted and frequently targeted by cybercriminals. Because of their unique corporate culture, Miller considers his relationship with Trend Micro to be a trusted partnership.
In my experience, Trenders maintain a consistent culture of friendliness, excellence, and commitment to customer service. Whenever we work with anybody from Trend Micro, it’s always a very enjoyable experience.”
03
The Trender:
From the moment Neha Gauraw joined the team of Trenders supporting Cloudticity, it was important that she help strengthen Trend Micro’s customer support. Developing a strong relationship with Miller during an industry event, Gauraw pledged to go that extra mile to ensure Trend Micro’s relationship with Cloudticity remains one of trust and respect.
Neha has done a phenomenal job for us. She had some big shoes to fill after her predecessor retired, but she just picked up the ball and ran with it.”
Fast Facts
Fulfills individual requirements
Trend Micro’s fast response with the best security solutions supports Cloudticity’s needs as an exchange for multiple healthcare organizations.
Encourages customer feedback
Trenders have continually connected with Miller to solicit feedback pertaining to product performance and any changes that may be needed.
Committed to partnership
From Trend Micro’s CEO on down, Miller experienced a level of support more akin to a partnership than a typical vendor-client relationship.