Chooses Trend Micro for comprehensive security during and after migration to AWS


Ricoh focuses on the manufacture and sale of equipment in the industrial field, such as thermal media and optical devices, semiconductors, and electrical units. It also provides imaging equipment for offices including printers and multifunction devices to support users. The company aims to create value that surpasses users’ expectations based on the three tenets of safety, comfort, and convenience.


Since Ricoh was established in 1936, it has manufactured and sold a variety of products including printing presses, photocopiers, fax machines, laser printers, multifunction printers, and digital cameras. In recent years, it has provided customers with even more value through its Managed Document Service (MDS).

Many of Ricoh’s customers are global enterprises that conduct business in multiple countries and regions. To provide solutions to these organizations, each division of the Ricoh group in the four regions: Japan, USA, Europe, and Asia, Pacific, and China, share information with each other and provide consistent support.

One of the mechanisms in this process is the Global Customer and Business Information Sharing System, which the company built with Microsoft SharePoint.

“As the name suggests, it’s a system to share customer and business information. Initially, we ran the system by hosting its servers in a data center in the US. However, as we continued to use it, the data center’s service waste of resources. We decided to move to the cloud, so we did the system migration to Amazon Web Services (AWS), which has an impressive track record for enterprise systems,” explains Ricoh’s Tomoaki Sakaue.

In conjunction with the AWS system migration, the company also decided to enhance its security. “Customer data and business information is extremely confidential. Because of the growing risk of targeted attacks, we had to be absolutely sure of our security measures. Although AWS provides standard security functions such as a firewall, we concluded that functional reinforcement, such as the ability to track an attack if needed, was essential,” says Ricoh’s Akio Kizawa.

Although AWS provides standard security functions such as a firewall, we concluded that functional reinforcement, such as the ability to track an attack if needed, was essential.

Akio Kizawa,
Business Development Center
Business Services Group, Ricoh Company Ltd


To enhance the security of the Global Customer and Business Information Sharing System being migrated to AWS, Ricoh adopted Trend MicroTM Deep SecurityTM. Ricoh Japan, which had experience from several successful AWS-related projects such as “Ricoh Design Service for AWS” and “Ricoh Managed Services for AWS”, and managed the entire migration project, proposed Trend Micro Deep Security.

Ricoh was impressed with Deep Security’s comprehensive security. One solution could provide antivirus, web application protection, vulnerability shielding through intrusion detection/intrusion protection (IDS/IPS), host firewall, integrity monitoring, log inspection, and all the functions that the company deemed necessary for strengthened security.

“We were also impressed with the excellent stability. Although modern security solutions detect problems that have penetrated deep into the system, this often leads to failures which have a negative impact on the stability of a system’s operations. We proposed the solution with confidence because it successfully combines system security and stability without any of those negative impacts,” explains Ricoh Japan’s Tomonori Murata.

Meticulous and friendly support is a hallmark of Trend Micro. We want to continue our close partnership with them in the future.

Akio Kizawa,
Tomonori Murata, Solution Engineering Division Engineering Department,
Infrastructure Support Group, Ricoh, Ricoh Japan


The migration of the Global Customer and Business Information Sharing System to AWS provided Ricoh with a variety of benefits, including huge cost reductions and fast, easy scalability.

The company uses all the security functions provided by Deep Security to protect important information. For example, in addition to accurately detecting external attacks and cutting them off, Deep Security immediately notifies administrators by email when it sees the first indications of an attack. The administrator can then use the detailed logs provided by Deep Security to quickly track the attack.

“Another unique benefit of Deep Security is that can be deployed smoothly in the cloud and on-premises, without the need for any extra steps,” says Murata. Vulnerability shielding also contributes greatly to the enhanced security. This function uses rule-based signatures to detect attack packets which target vulnerabilities and block them, even in environments in which it is impossible to apply official security patches provided by OS vendors. This is known as virtual patching.

“Managerial departments throughout the world depend on the system, so frequent service downtime is out of the question. Because we also have to perform testing operations, we have decided to apply security patches once per month. Virtual patches allow us to operate the system with peace of mind, even during this period in which vulnerabilities would have remained if we had used a traditional approach,” says Ricoh Japan’s Hiroyuki Akama.

In the future, Ricoh aims to “combine the consistency of a worldwide strategy with local affinity and knowledge” while accelerating information sharing on a global scale. “In order to accomplish this, guaranteeing the security of the system that supports our business will be an important prerequisite. We expect that the characteristically thorough support of Trend Micro will steadfastly assist our security measures,” concludes Sakaue.

Implementation of Trend Micro Deep Security has further enhanced the security of our Global Customer and Business Information Sharing System.

Akio Kizawa,
Business Development Center
Business Services Group, Ricoh Company Ltd