Ransom.MSIL.NOCRY.A

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete the registry value this malware created:

1. Open Registry Editor. To do this:
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings>F>0
3. In the right panel, locate and delete the entry:
   Runcount.cry = {Random Characters}
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings>G>0
5. In the right panel, locate and delete the entry:
   Runcount.cry = {Random Characters}
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings>H>0
7. In the right panel, locate and delete the entry:
   Runcount.cry = {Random number}
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings>M>0
9. In the right panel, locate and delete the entry:
   Runcount.cry = {Random number}
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>S>0
11. In the right panel, locate and delete the entry:
    Runcount.cry = {Random number}
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>P>0
13. In the right panel, locate and delete the entry:
    Runcount.cry = {Random number}
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>X>0
15. In the right panel, locate and delete the entry:
    Runcount.cry = {Random number}
16. Close Registry Editor.

To delete registry keys this malware/grayware created:

1. Open Registry Editor. To do this:
   » For Windows 7 and Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software
3. Still in the left panel, locate and delete the key:
   VB and VBA Program Settings
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program SettingsF
5. Still in the left panel, locate and delete the key:
   0
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings
7. Still in the left panel, locate and delete the key:
   F
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings>G
9. Still in the left panel, locate and delete the key:
   0
10. Again Still in the left panel, locate and delete the key:
    G
11. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>H
12. Still in the left panel, locate and delete the key:
    0
13. Again Still in the left panel, locate and delete the key:
    H
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>M
15. Still in the left panel, locate and delete the key:
    0
16. Again Still in the left panel, locate and delete the key:
    M
17. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>S
18. Still in the left panel, locate and delete the key:
    0
19. Again Still in the left panel, locate and delete the key:
    S
20. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>P
21. Still in the left panel, locate and delete the key:
    0
22. Again Still in the left panel, locate and delete the key:
    P
23. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>VB and VBA Program Settings>X
24. Still in the left panel, locate and delete the key:
    0
25. Again Still in the left panel, locate and delete the key:
    X 
26. Close Registry Editor.

To delete malware/grayware files:

For Windows 7 and Server 2008 (R2), 8, 8.1, 10, and Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %User Startup%\{Mutex Name}.exe
   • %User Temp%\Cry.img
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).

To restore your wallpaper:

1. Click Start>Settings>Control Panel.
2. Double-click the Display option and click the Background tab.
3. Click the Browse button to select your preferred wallpaper or select an image from the Windows built-in wallpapers.
4. Choose OK to apply the changes.