Torsten Lang
Head of Organization at ZEUS Informationstechnologie GmbH
WHAT IS OUR PRIMARY USE CASE?
We use Trend Vision One as our primary security solution on all endpoints, servers, and clients in our environment. Through third-party integrations, we’ve also connected solutions from other vendors (including VMware and Fortinet).
We can now identify and respond to vulnerabilities and threats faster. This has reduced our response time by an estimated 25–30%.”
HOW HAS IT HELPED MY ORGANIZATION?
Trend Vision One has increased our endpoint visibility and reduced attack vectors. We can now identify and respond to vulnerabilities and threats faster. This has reduced our response time by an estimated 25–30%. Vision One provides notifications about specific risks and helps us understand where the general risks lie, enabling proactive mitigation.
With other vendors, we’ve had to manually check for vulnerabilities in products and assess whether those vulnerabilities were relevant. Now, Vision One handles much of that process. It provides detailed information for each user and endpoint about existing risks and how to mitigate them.
I often compare patching vulnerabilities in Cyber Risk Exposure Management (CREM) to playing a game — the goal is to collect as few points as possible. The lower our score, the more secure our environment is. And like in real life, there are ups and downs because new risks arise daily. Vision One is an important tool for communicating risk assessments to management while also helping operational staff understand what risks mean and how to reduce them.
VALUABLE FEATURES
The feature I find most valuable in Vision One is CREM. CREM helps our company identify blind spots. It provides detailed information about the actions and improvements we should take to secure our environment, and gives concrete recommendations about how to resolve vulnerabilities.
As part of our Service One Complete service agreement, we have bi-weekly meetings with a Technical Account Manager (TAM) who advises us on improving security settings and informs us — even between meetings — about new attack scenarios and how to counter them.
WHAT NEEDS IMPROVEMENT?
It’s hard to pinpoint areas where Vision One could be improved or where additional features are needed. I’ve been working with the solution for three years, and Trend Micro is constantly developing. Sometimes, it’s hard to keep track of all the updates and added features.
I feel that Trend Micro is now better at identifying my needs than I am at recognizing them myself.
FOR HOW LONG HAVE I USED THE SOLUTION?
Vision One has been in use at the company for three years.
WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?
The stability is excellent. In my opinion, performance and availability are both very good.
WHAT DO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?
The scalability of the solution is very good. We have not encountered any limitations as our environment has grown.
HOW ARE CUSTOMER SERVICE AND SUPPORT?
I would rate customer service extremely positively. Support responds quickly, and together we’ve been able to solve all challenges in our day-to-day operations. On a scale from 1 to 10, I would rate customer service and technical support a 9 — there should always be room for improvement.
WHICH SOLUTION DID I USE PREVIOUSLY AND WHY DID I SWITCH?
Before Trend Vision One, we used a solution from Kaspersky. The switch was prompted by the German BSI’s security warning regarding Kaspersky's antivirus products.
HOW WAS THE INITIAL SETUP?
I was heavily involved in the rollout and deployment of the solution. Implementation was relatively quick and smooth. We used a deployment script distributed to endpoints through our software distribution system.
Our rollout strategy started with a small number of endpoints being configured with antivirus and policies. After reviewing and refining the policies, Vision One was rolled out in phases to the remaining endpoints.
Trend Vision One is an important tool for communicating risk assessments to management while also helping operational staff understand what risks mean and how to reduce them.”
WHAT ABOUT THE IMPLEMENTATION TEAM?
We needed only one staff member for the implementation of Trend Vision One, and that was me.
WHAT WAS OUR ROI?
The investment in Trend Micro Vision One has paid off, although ROI is difficult to calculate. A security solution is like a good insurance policy — ideally, you never need to use it. We haven’t had any incidents so far, and hope it stays that way.
I’ve noticed that the continuous visibility of potential risks has made our environment more secure and has enabled colleagues to respond faster, saving valuable working time.
WHICH OTHER SOLUTIONS DID I EVALUATE?
Before we decided on Vision One, we also evaluated solutions from other vendors, including Microsoft and Fortinet. The differences between the products were not significant — they were more in the details. But since we had already been a Trend partner for 15 years (12 of them inactive), we ultimately decided to return to Trend Micro.
WHAT OTHER ADVICE DO I HAVE?
Three years ago, we followed a different concept: two independent security solutions with separate management and reporting. Migrating to Vision One and consolidating everything into one interface gave us a 365° view of our IT infrastructure.
Central visibility of endpoints and vulnerabilities, as well asunified management, brought a new level of focus to IT security and boosted employee awareness.
If you're evaluating Trend Micro, don’t limit yourself to antivirus functionalities. Consider other features as well — especially the Managed Services, (strong technical support), and Cyber Risk Exposure Management capabilities, which I find highly valuable.
Create a centralized view of your IT infrastructure.Define which features are important or necessary for you.Get a comprehensive overview when evaluating different security vendors in terms of features and costs — so you’re not comparing apples to oranges.
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