Edgewood Companies, a privately owned real estate and resort hospitality company, has been a steward of the Lake Tahoe region for over 125 years. With this legacy to protect, they needed a cybersecurity partner, not just a vendor. Their relationship with Trend Micro has been defined by exceptional support and ample communication—and with a dedication to going above and beyond, Trend has quickly become a trusted advisor.

Edgewood Companies has experienced a truly collaborative partnership with Trend, marked by proactive outreach and access to readily available expertise. Unlike other vendors, whose support can be difficult to reach or unresponsive, Trend provides direct access to experienced team members like Trend Regional Account Manager Denise Villanueva and Customer Experience Solutions Engineer John Gonzalez for cooperative problem-solving.

When a suspicious email slipped through Edgewood Companies’ filtering, Trender John Gonzalez jumped into action. Instead of providing a generic response or pushing the problem onto another representative, John collaborated with Lazaneo, exchanged information, and even involved Trend’s managed detection and response team. Together, they not only addressed the immediate issue but also developed a strategy to prevent similar incidents in the future.