Trend Micro Service One

Augment security teams with 24/7/365 managed detection, response, and support.

Choose the service level that best suits your needs

Service One Complete

  • Early Warning Service with 24/7/365 high alerts monitoring
  • Priority support case handling
  • Full advanced managed detection and response
  • Full cybersecurity sparring with a designated service manager
  • Guaranteed access to global Incident Response team, including 40 hours

Service One Essentials

  • Early Warning Service with 24/7/365 high alerts monitoring
  • Priority support case handling
  • Complete, on-demand training catalogue
  • Prioritised access to global Incident Response team (additional costs apply for engagement).

Support

  • Simplified and prioritised support handling with 24/7/365 email, phone, and case portal availability
  • Fast track to designated Service Manager decreases time to submit a claim and priority on submissions resolves queries quicker
  • Fortify security with access to on-demand training, best practice frameworks, admin and operational guides, Knowledge Base, as well as cybersecurity experts and CISOs 
  • Monthly status meetings, quarterly business reviews, and accelerated defect fixes maximises ROI

What’s included

Trend Micro™ Managed XDR

Augment threat detection with MDR for email, endpoints, servers, cloud workloads, and networks

Trend Micro Premium Support

Ensure smooth operations with superior support