Customer Experience

Compugen undergoes digital transformation with confidence — thanks to the

HUMAN TOUCH

Trusted relationship | Finding new opportunities | Building confidence

Bryan Joyce Photo

01

The insight

Compugen, one of Canada’s largest IT solutions providers, sought to expand its business by migrating its applications and services to the cloud. Security Manager Bryan Joyce made the decision to upgrade Compugen’s existing Trend Micro solutions rather than bring in a new vendor. He knew that Trend Micro’s team would be dedicated to working with Compugen every step of the way, ensuring that the company’s digital transformation journey would be a success.

Senior Manager of Cybersecurity
Bryan Joyce

Trend Micro is always there for us when we need help. They will drop everything to support us.”

Bryan Joyce

Senior Manager of Cybersecurity

02

The experience

Based on his prior experiences with Trend Micro, Joyce knew that he was working with more than the average security partner. The Trend Micro team proved itself worthy of Compugen’s confidence by providing the company with the tools and support it needed to fully capitalise on its newly adopted security platform.

Their technical specialists reviewed the tools with us and walked us through how we could use them in ways beyond the obvious. That helped us get more value out of our solutions.”

Bryan Joyce

Senior Manager of Cybersecurity

Todd McCullough Photo

03

The Trender

When Compugen experienced security challenges, Trender Todd McCullough went above and beyond to help Joyce’s team. He assisted them in performing forensic investigations and identified tools to help them recover quickly — which meant assisting them even on his days off.

Sales Engineer, Trend Micro
Todd McCullough

Todd was with us for an entire week. He made himself available to us until we got things under control. He was very committed. We really appreciate his dedication to customer service.”

Bryan Joyce

Senior Manager of Cybersecurity

Fast Facts

Supports and secures future growth

Trend Micro’s security platform helps Compugen deliver advanced security protection for its clients as the business evolves.

Saves time with fewer false alarms

Trend Micro Vision One™ enables Compugen to streamline investigations, giving the security team the confidence that they will only be notified when meaningful indicators of compromise (IoCs) appear.

Builds confidence

If a situation needs further evaluation, Joyce is able to investigate it on his own, via Trend Micro’s security platform, and get answers in minutes.

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