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Premium Support Services

Affordable. Comprehensive. Convenient.

Ultimate Service Bundle

Your personal IT helpdesk

Need help with installing, configuring, or using any of our products? Or maybe you have a more complex tech issue? Call us anytime, 365 days a year. Trend Micro™ Maximum Security for 5 devices ($53.95 value) is included.

$69.95  $179.95

  •  Assistance with complex technical issues 24x7
  •  Unlimited virus removal cases 
  •  Unlimited security health checks 
  •  Premium Installation
  •  PC Tune Up
  •  Home network support
  •  Troubleshoot any device
  •  Assistance with upgrading to Windows 11

     

Premium Service Bundle

Maintain the security of your PC

You can count on our expert services to maintain the security of your PC. Our highly trained pros will keep your system running like new.

Maximum Security Bundle

$59.95  $109.95

  •  24x7 emergency assistance
  •  Virus and spyware removal (1 service incident) 
  •  PC security health check service (1 service incident)
  •  Fast, remote diagnosis and fixes – no hassle, no waiting

Make the most of your Trend Micro products. See what you get with our premium service bundles.

Your Trend Micro product comes with Standard Service which includes:

  •  Support Monday to Friday (5AM - 8PM PST)
  •  Live support chat with little or no wait time
  •  Email support service
  •  Access to expert support forum

    

Just looking for a quick tech fix instead?

Choose from our a la carte services

Virus & Spyware Removal

Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

Windows 11 Upgrade

Windows 11 Upgrade

We will assist you in upgrading your Windows 10 OS to Windows 11.

*Upgrades to Windows 11 will begin to roll out late in 2021 and continue into 2022. Windows Update will let you know if and when your PC is eligible.

      

PC Security Health Check

PC Security Health Check

We’ll check your system for exposure to all types of threats and apply the right settings to ensure strong security.

PC Tune Up

PC Tune Up

We will diagnose your PC problems and get your computer running like new.

Terms & Conditions

Both Premium and Premium Plus Service plans are intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

All require: Windows 7, Windows 8/8.1, Windows 10,  Mac OS X 10.11(El Capitan), Mac OS X 10.12(Sierra), Mac OS X 10.13(High Sierra) or higher ; a high-speed internet connection; 512MB RAM (minimum, 1GB recommended)