Premium Support Services
Affordable. Comprehensive. Convenient.
Ultimate Service Bundle
Your personal IT helpdesk
Need help with installing, configuring, or using any of our products? Or maybe you have a more complex tech issue? Call us anytime, 365 days a year. Trend Micro™ Maximum Security for 5 devices ($99.95 value) is included.
$79.95 $189.95
- Assistance with complex technical issues 24x7
- Unlimited virus removal cases
- Unlimited security health checks
- Premium Installation
- PC Tune Up
- Home network support
- Troubleshoot any device
- Assistance with upgrading to Windows 11
Premium Service Bundle
Maintain the security of your PC
You can count on our expert services to maintain the security of your PC. Our highly trained pros will keep your system running like new.
Maximum Security Bundle
$69.95 $139.95
- 24x7 emergency assistance
- Virus and spyware removal (1 service incident)
- PC security health check service (1 service incident)
- Fast, remote diagnosis and fixes – no hassle, no waiting
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Make the most of your Trend Micro products. See what you get with our premium service bundles.
| Features |
Includes 1 year of Trend Micro™ Maximum Security (up to 5 devices)
|
Includes 1 year of Trend Micro™ Maximum Security (up to 5 devices)
|
|---|---|---|
| Number of devices protected | 5 | 5 |
|
Fast diagnosis and problem fixing with remote desktop support |
yes |
yes |
|
24x7 emergency assistance |
yes |
yes |
|
Virus and spyware removal |
Unlimited |
1 Incident |
|
PC security health check service |
Unlimited |
1 Incident |
|
Protection for up to 5 devices with Trend Micro Security |
yes |
yes |
|
Expert installation of your Trend Micro products |
yes |
|
|
Security Advisor: Checks for and protects against system vulnerabilities |
yes |
|
|
Home network support |
yes |
|
|
Troubleshooting for smartphones, tablets, printers, and more |
yes |
|
|
Assistance with upgrading to Windows® 11 |
yes |
|
Your Trend Micro product comes with Standard Service which includes:
- Support Monday to Friday (5AM - 8PM PST)
- Live support chat with little or no wait time
- Email support service
- Access to expert support forum
Just looking for a quick tech fix instead?
Choose from our a la carte services
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Virus & Spyware Removal
We will remove all known threats found in your system and help you protect it against future infection.
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Premium Installation
Our experts will install your Trend Micro Security product remotely.
en_US-USD
PC Security Health Check
We’ll check your system for exposure to all types of threats and apply the right settings to ensure strong security.
en_US-USD
PC Tune Up
We will diagnose your PC problems and get your computer running like new.
Terms & Conditions
Both Premium and Premium Plus Service plans are intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.
Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
All require: Windows 7, Windows 8/8.1, Windows 10, Mac OS X 10.11(El Capitan), Mac OS X 10.12(Sierra), Mac OS X 10.13(High Sierra) or higher ; a high-speed internet connection; 512MB RAM (minimum, 1GB recommended)