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Frequently Asked Questions

Trend Micro Family is a digital parenting tool that helps parents better protect children online. Whether it is viewing YouTube, browsing through social media, or searching information on the Internet, Trend Micro Family uses real-time AI technology to filter inappropriate content and notify parents should there be activities that require extra attention. Unlike some of the available parental control solutions in the market, Trend Micro Family is committed to providing a more caring and user-friendly digital wellbeing tool for modern families.

Trend Micro Family is a digital parenting tool that requires pairing between two devices to accurately run its functions and notifications, and hence has two application names: Trend Micro Family for Parents (hereby refers to the Parent app) and Trend Micro Family for Kids (hereby refers to the Kid app). To best utilize the tool, we recommend a parent or guardian to first download the Parent app (available in both iOS and Android). Upon completion of successful download, the app will guide you step by step on how to download the Kid app on your child’s device to finish the pairing process. Please note that if you have more than one child, you will need to perform the pairing procedure again with add another kid, which can be found on the Parent app. Last but not least, Trend Micro Family for Kids also comes with a complimentary Chrome extension available for anyone to easily download from the Chrome Web Store. You can experience it here.

When Trend Micro Family for Kids detects inappropriate content (for example, explicit graphics), it will blur out the images in real time. The child will be able to view content that is appropriate for his/her age uninterruptedly. Only the inappropriate content will be filtered out for Internet safety. If the child is searching for keywords or terms that are not appropriate for his/her age (for example, cyberbullying), Trend Micro Family for Kids will send a notification to Trend Micro Family for Parents to inform parents of such activities that may require further communication. Please note: parents can adjust the frequency and sensitivity of detection directly within the Parent app.

With over 30+ years of experience in cybersecurity, Trend Micro is striving to prevent risks in the cyberspace. Trend Micro Family also takes your and your child’s security and privacy seriously. The tool is in compliance with General Data Protection Regulation (GDPR), Children’s Online Privacy Protection Act (COPPA), and Children’s Internet Protection Act (CIPA). Trend Micro does not and will not sell your and your child’s personal identifiable information (PII), or use PII to sell advertising to you and your child. Please see our Global Privacy Notice for more information.

Yes, you can! If you want to add another parent device, you can download Trend Micro Family for Parents on another parent device, and simply sign in using the same account you have created on the first device.

Unfortunately, it can be removed by children. However, Trend Micro Family will inform parents immediately should we detect removal or abnormal activities from the Kid app (for example, deletion of the app, inactive for a long period of time).

You can reach us at tmf-support@trendmicro.com. Thank you!