Select the terms and conditions that apply to your use of Trend Micro products and services. If you have another agreement directly with Trend Micro, that agreement will control your use of the products and/or services.
Enterprise License Agreements
Global Business Software and Appliance Agreement (English)
Welterweiter Vertrag Uber UnternehmensSoftware und/oder Gerate (German)
Contrato de Licencia Global de Uso de Software y/o Dispositivos Trend Miro (Spanish)
Contrat de Licence et D’equipement de Securite (French)
Contratto Globale Software E/o Apparecchi (Italian)
글로벌 비즈니스 소프트웨어 및/또는 어플라이언스 계약 (Korean)
Globalna Umowa W Sprawie Oproramowania Biznesowego I/Lub Urzadzen (Polish)
趋势科技全球企业软件及设备协议书 (Simplified Chinese)
趨勢科技全球企業軟體及設備協議書 (Traditional Chinese)
ข้อตกลงซอฟต์แวร์และ/หรืออุปกรณ์เพื่อธุรกิจทั่วโลก (Thai)
Contrato Global Business Software e/OU Appliance (Portuguese/Brazil)
Cloud Services Terms of Service
Terms of Service for Trend Micro Cloud Services (English)
Nutzungsbedingungen Für Cloud-Dienstleistungen Von Trend Micro (German)
Conditions De Service Des Services Cloud (French)
Termini Dei Servizi Cloud (Italian)
趨勢科技所提供或代其提供之雲端服務條款 (Traditional Chinese)
趋势科技所提供或代其提供之云服务条款 (Simplified Chinese)
Warunki Świadczenia Usług W Chmurze (Polish)
Termos de Servico Para Os Servicos em Nuvem da Trend Micro (Portuguese/Brazil)
ПОЛЬЗОВАТЕЛЬСКОЕ СОГЛАШЕНИЕ ДЛЯ ОБЛАЧНЫХ СЕРВИСОВ КОМПАНИИ (Russian)
Condiciones Generales De Uso Para Los Servicios En La Nube (Spanish)
Consumer License Agreements
Consumer End User License Agreement (English)
Forbruger Slutbrugerlicensaftale (Danish)
Verbraucher Endnutzer-Lizenzvertrag (German)
Consumer End User License Agreement - Canada (English)
Licencia de Usuario Final de Consumidores (Spanish)
Contrat de Licence Utilisateur Final pour les Consommateurs (French-Quebec)
Perjanjian Lisensi Pengguna Akhir Konsumen (Indonesian)
Contratto di Licenza per Utilizzatore Finale per il Consumatore (Italian)
Licentieovereenkomst Eindgebruikers voor Consument (Dutch)
Lisensavtale Sluttbrukere for Forbruker (Norwegian)
Umowa Licencyjna Użytkownika konsumentów (Polish)
Licencia de Usuario Final para Consumidores (Spanish, Latin America)
Contrato de Licença de Usuário Final para Consumidores (Portuguese/Brazil)
Лицензионное соглашение с конечным пользователем - Клиент (Russian)
趋势科技最终用户许可协议-消费产品 (Simplified Chinese)
Licensavtal Slutanvändare för Konsument (Swedish)
趨勢科技終端用戶授權合約-消費者產品 (Traditional Chinese)
สัญญาอนุญาตให้ใช้ซอฟต์แวร์ สำหรับผู้ใช้ทั่วไป (Thai)
Son Kullanıcı Lisans Sözleşmesi Tüketici (Turkish)
Thỏa thuận Cấp phép Sử dụng của cho Người sử dụng cuối – Người tiêu dùng (Vietnamese)
Contrat de licence Utilisateur Final Consommateurs (French)
Licenční smlouva společnosti s konečným uživatelem – Spotřebitel (Czech)
Trend Micro Web Security Services for Sony PlayStation
Web Security Services for Sony PlayStation (English)
Web Security Services for Sony PlayStation (Arabic)
Web Security Services for Sony PlayStation (Danish)
Web Security Services for Sony PlayStation (German)
Web Security Services for Sony PlayStation (Spanish)
Web Security Services for Sony PlayStation (Finnish)
Web Security Services for Sony PlayStation (French)
Web Security Services for Sony PlayStation (Italian)
Web Security Services for Sony PlayStation (Korean)
Web Security Services for Sony PlayStation (Dutch)
Web Security Services for Sony PlayStation (Norwegian)
Web Security Services for Sony PlayStation (Polish)
Web Security Services for Sony PlayStation (Portuguese)
Web Security Services for Sony PlayStation (Russian)
Web Security Services for Sony PlayStation (Simplified Chinese)
Web Security Services for Sony PlayStation (Swedish)
Web Security Services for Sony PlayStation (Traditional Chinese)
Apps Terms and Conditions
Consumer application terms and conditions (English)
Bedingungen von Trend Micro für Anwendungen (German)
Términos y condiciones de la aplicación (Spanish)
Conditions generales d'utilidation de l'application (French)
Termini e condizioni della'applicazione (Italian)
Applicatie algemene voorwaarden (Dutch)
趋势科技应用程序合同 (Simplified Chinese)
Free Tools Terms and Conditions
Trend Micro is committed to excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Trend Micro will take reasonable efforts to ensure that customers using assistive devices will not be prevented from accessing our goods and services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Web Site Accessibility Design Guidelines
Our website is designed with the WCAG 2.0 A and AA accessibility guidelines in mind.
(http://www.w3.org/WAI/intro/wcag)
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. No additional fee will be charged for the use of a support person.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Trend Micro will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the reception/front entry area of the Ottawa location of Trend Micro. This notice is on Trend Micro’s website and as appropriate, will also be placed and on its outgoing telephone greeting.
Training
Trend Micro will provide training to employees, volunteers, and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
All employees who deal with the public or third parties on behalf of Trend Micro or who participate in developing Trend Micro’s practices for providing goods and services will be trained.
This training will be provided to staff as part of the new hire process during the first month of service.
Training will include:
Staff will also be trained when changes are made to the accessible customer service plan.
Feedback process
Customers who wish to provide feedback on the way Trend Micro provides goods and services to people with disabilities can contact Trend Micro by telephone, using the telephone number published on Trend Micro’s website, or by sending physical or email to the addresses provided.
All feedback, including complaints, should be directed to Human Resources:
USA Headquarters
Trend Micro Incorporated
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062 U.S.A.
Phone: +1 (817) 569-8900
Toll-free: (888) 762-8736
Canada Location:
Trend Micro Canada Technologies Inc.
Suite 200, 40 Hines Rd, Ottawa, ON, Canada K2K 2M5
Email: NA_HR_Benefits@TrendMicro.com
Telephone: 613-599-4505
Upon receiving feedback, Trend Micro will evaluate the complaint or request and attempt to identify reasonable modifications to its facilities or processes and procedures to address the concern. If necessary, Trend Micro will contact the person providing the feedback to seek additional information or suggestions. Customers can expect to hear back in 3-5 business days.
Notice of availability
Trend Micro will notify the public that our policies are available upon request by posting a link on the Trend Micro website at www.trendmicro.com.
Modifications to this or other policies
Any policy of Trend Micro that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
If you are a citizen or resident of the United States or if you are accessing this website (trendmicro.com) while located within the United States or any of its territories, by accessing and/or continuing to access this website, you agree that any claim or controversy that you may have against Trend Micro Incorporated (U.S.) or any of its parents, subsidiaries, or affiliates that arises out of or relates to your activity on this website shall be settled by individual arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
The place of arbitration shall be Dallas, Texas, United States of America. The arbitration shall be governed by the laws of the State of Texas. Each party will, upon written request of the other party, promptly provide the other with copies of all relevant documents. There shall be no other discovery allowed. The arbitrator(s) will have no authority to award punitive or other damages not measured by the prevailing party's actual damages, except as may be required by statute. The arbitrator(s) shall not award consequential damages in any arbitration initiated under this section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Pursuant to the Commercial Arbitration Rules, the arbitrator(s) will have the authority to allocate the costs of the arbitration process among the parties but will only have the authority to allocate attorneys' fees if a particular law permits them to do so.
All arbitration proceedings shall be in the form of an individual arbitration. No joint, consolidated, or class proceedings shall be permitted unless Trend Micro Incorporated, in its sole discretion, consents to allow claims (and any associated counterclaims) to be consolidated into one or more joint arbitrations. By accessing or continuing to access this website, you hereby irrevocably waive any right—in law, equity, or otherwise—to initiate or participate in any class-action proceedings that include, arise out of, or are related to claims that are within the scope of this arbitration provision.