Individual Rights

Individual Data Request

If you are a European resident or citizen and have an inquiry regarding your personal information held by Trend Micro, including your personal information collected through your use of our website or products, please send an email to

If you are a California resident, you have a right to request the deletion of personal information that we collect or maintain about you. To submit a request to delete personal information, please submit an email request to and include “California Request to Delete” in the subject line. Please specify in your request the personal information about you that you would like to have deleted, which can be all of your personal information as required by the CCPA. We may ask that you provide certain information to verify your identity and California residency. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue. Once we have verified your identity and residency, we will ask you to confirm that you wish to have your personal information deleted. Once confirmed, we will respond to your request in accordance with the CCPA. If we deny your request, we will explain why.

At this time, we are only processing requests for California residents and residents and citizens of the European Economic Area (EEA) and Switzerland, in accordance with European Union (EU) General Data Protection Regulation (GDPR) and other countries as required by law. Countries that belong to the EEA include Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.

Marketing Communications
To unsubscribe from Trend Micro marketing communications, click the unsubscribe link in any marketing communications. You may also unsubscribe in the following ways:

Enterprise Customer Enterprise Customers can select which types of communications they would like to receive or prefer not receive via the Preference Centre.

Consumer CustomerConsumer Customers can select which types of communications they would like to receive or prefer not receive via “My Account”.

EmailSend a message via email to

MailPlease mail your request to:
Trend Micro EMEA Limited, c/o Data Protection Officer, Median House, IDA Business and Technology Park,
Model Farm Road, Cork, Ireland.
Individuals should include their name, email address and specific relevant information about the material that they no longer wish to receive.

Technical Support and queries relating to auto renewal or refundsPlease contact your local technical support team for any queries relating to support, auto renewal of your license or refunds.