Industry
Hospitality
Employees
500
Region
Utah, USA
TrendAI Vision One™ solutions:
THE CHALLENGE
Defending guest data and uptime across a multi-property Lake Tahoe resort portfolio
At a luxury resort, trust is the product, and a single breach can break it. Set against the clear waters of Lake Tahoe, Edgewood Companies has built its name on exceptional hospitality across a wide footprint, anchored by Edgewood Tahoe Resort, a Forbes Four-Star, Michelin Key property on Nevada’s shoreline. Beneath the calm of the guest experience runs a complex digital environment, where every reservation, payment, and interaction depends on secure, uninterrupted technology. Guest payment records and personal data sit under strict obligations to protect their privacy.
Defending that footprint falls to a small IT team, and the work has grown harder with the emergence of AI. Edgewood Companies runs many properties on different systems with a roster of outside vendors, and each integration can open an attack path that has to be found and closed. The adversaries are larger, better organized, and increasingly powered by AI, while the team rarely has the staff for round-the-clock monitoring.
“Our guests trust us with their information and their finances. Our leadership trusts us to keep the systems running,” says Marshall Lazaneo, IT Security Manager at Edgewood Companies. “The attackers are bigger, more organized, and now backed by AI, so they move faster and hit a wider range of targets. We have to spot more diverse threats, and spot them quickly.”
“I set zero trust and data controls so staff can use the tools while governing the inputs so a Social Security number or a driver’s license number never leaves the company.”
Marshall Lazaneo
IT Security Manager, Edgewood Companies
THE SOLUTION
Unified, AI-powered security operations
Edgewood Companies built their security program on TrendAI Vision One™, deploying endpoint, email, data, and network protection inside one environment, They connect firewalls, Microsoft 365, Entra ID, and Active Directory to the same console. Where the team once ran separate tools that did not share information, TrendAI Vision One™ correlates signals automatically and ranks what deserves attention first. “We pull the information from our network, servers, clients, into one place. The modules share intelligence with each other. I can now prioritize what would hurt the company most, not just by what might cost money. The context I need to make that call is right in front of me,” says Lazaneo.
Full-context investigation
If an incident occurs, Edgewood Companies automatically gathers evidence through TrendAI Vision One™, showing how an attack moved and which systems it impacted. TrendAI Vision One™ Network Security gives Lazaneo the depth he needs to trace it end to end. “You need visibility across every network and information system. TrendAI Vision One™ pulls it all into one story: how the attack moved, what it touched, what it changed. Give an analyst the complete picture and they resolve the incident. Leave one piece out and they miss the threat,” he says.
Zero-trust guardrails for secure AI
The threat Lazaneo is most focused on this year is AI, specifically what employees feed into AI tools. Instead of banning AI tools or letting them run unchecked, Edgewood Companies relies upon TrendAI Vision One™ Zero Trust Secure Access (ZTSA) and data controls for safe usage while governing the inputs. The approach protects sensitive data without slowing people down. “I don’t have to choose between banning AI and opening the floodgates. I set zero trust and data controls so staff can use the tools while governing the inputs, so a Social Security number or a driver’s license number never leaves the company. We allow productivity, audit the activity, and protect the data,” he says.
RESULTS
Faster investigations, sharper priorities, and security as a business-wide commitment
The daily changes show up first in time and confidence. Investigations that once meant combing through logs now start from a single, connected vie. Prioritization runs on impact rather than guesswork. The team works from the same picture instead of reconstructing events across tools. “Put the data in one place, surface what matters, and let the team act on it right away. That is what a small team needs to keep pace, and it is exactly what we have now,” says Lazaneo.
At the leadership level, security has become part of how the business runs. Lazaneo frames it plainly, and his roadmap reflects it: he is moving toward zero trust across the company and building real visibility around AI use this year. “Cybersecurity is built into our overall business strategy. Our leadership and our guests expect, and deserve, systems that stay secure and stay running, and that is what we get with TrendAI™,” he says.
CUSTOMER SERVICE AS A DIFFERENTIATOR
Hands-on support and an AI-native roadmap a small team can trust
For a lean team, the relationship behind the platform matters as much as the technology itself. Lazaneo describes working with the TrendAI™ as the strongest vendor relationship he’s experienced, from the sales team to the security operations analysts who watch his environment day to day. “It is the best support and sales experience of my career. Someone is always there when I have a problem. The MDR team is excellent, as they often flag things in my environment before I even notice them,” he says.
That confidence carries into how he reads the platform’s direction. TrendAI™ builds AI and governance into the modules, and works with partners including Anthropic, NVIDIA, and AWS. This signals an industry-leading AI security platform, built to stay ahead of AI-driven attacks. For Lazaneo, that is the reassurance that counts. “TrendAI™ has done the research, and they keep building modules that can secure almost anything. I am confident that when the next threat shows up, they will already have a model in place and a team ready to help me configure it,” he says.
ABOUT TRENDAI™
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data.
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