Support Services 

Ensure smooth operations with superior support

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Expert help from global security experts 

Take advantage of our superior support services to keep your security strong, minimize threats, and free up your valuable IT resources for other critical functions.

How do we know our support is best? We’re Trend Micro — 100% security, 100% focused, 100% of the time. We’re global SECURITY experts and completely dedicated to helping your organization exchange digital information safely.

Key benefits

As the cyber security landscape becomes more complex, our support teams have the
best knowledge-base, ongoing training, and staff resources for handling customer issues.
Trend Micro Support Services can:

Fortify your security by resolving support issues fast

  • Ensure technical support whenever and wherever it’s needed
  • Empower your IT staff by off-loading security challenges
  • Optimize your ROI with expert advice on your industry-leading Trend Micro solutions
  • Provide you with real-time, proactive advice from a dedicated Customer Service Manager

Choose the support level that’s right for your organization

  • 24X7 Standard Support is available around the clock for critical business issues as defined at www.trendmicro.com/severitydefinitions

    Support for routine and non-critical issues is available during normal business hours. You receive Trend Micro 24x7 Standard Support with

    your active maintenance agreement. 
 
  • Premium Support Program provides you with a named Customer Service Manager who will be your on-going contact to assist you with

    urgent issues and provide expert guidance designed to elevate your security posture.

 

 

*Access to support around-the-clock is for critical issues as defined at www.trendmicro.com/severitydefinitions