With Trend Micro products and services, you can increase the protection for your digital data from hackers, spammers, spyware, malware and other online threats. Because of the fast and constant evolving nature of online threats and malware, it is necessary to configure our products and services to constantly provide data and information from your devices to enable us to stay ahead of malicious activities and protect your devices and data. This data and information can also include personal data.
Product license data
When you install and activate our products, you provide personal data such as your:
We use this personal data to ensure that your license to our solutions is valid and to contact you regarding renewals, technical issues and new product information.
You provide the following types of information and personal data when you use and interact with our products and services, including customer support. The specific information and personal data that you provide will depend on the particular product or services used. Providing these types of information and personal data enables you to participate, share and leverage Trend Micro’s global database of threat related intelligence to rapidly identify and defend against potential threats within your unique network environment, as described in more detail below as well as enabling us to provide support that you request.
If you do not want to provide personal data to Trend Micro, please refer to your product documentation for further details on how to disable those features that collect and send feedback to Trend Micro, if applicable.
How does Trend Micro use the data that you provide to us?
Our products use the personal data that you provide to perform security and threat detection related services and functions such as:
We may use information that you provide to us for other business purposes, including
We use administrative, organizational, technical, and physical safeguards, including access controls, premise security measures, secure data destruction and incident response plans to protect the information that you provide to us. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability.
Where do we process your data?
We may process your personal data at data centers in the United States as well as other locations around the world operated by Trend Micro, affiliates of Trend Micro or data processors engaged by Trend Micro who carry out data processing on behalf of Trend Micro. When you connect to our services, you may be sending your information outside your country to a jurisdiction that may not provide equivalent levels of data protection as your home jurisdiction
We will keep information that you provide to us for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law.
How do we share your data?
We do not share data that you provide to us, except with service providers that help us perform and improve services for you, with your consent, as necessary to perform our contractual obligations to you; in order to protect your, our and others' rights and interests; in connection with a sale or reorganization of our business, if and to the extent permissible by law and as required to cooperate with any legal process and any law enforcement or other government inquiry. This means that we may provide information that we collect from you if that information is relevant to a court subpoena or to a law enforcement authority or other government investigation, provided this is permissible under applicable data protection law.