Frequently Asked Questions

The scope of our solution and the technology behind TM Check is what makes us different. TM Check offers multiple features to protect you against different types and forms of scams in whatever way they may reach you. And our Scam Check feature is based on groundbreaking AI technology. It doesn’t just spot common red flags and scam URLs like other tools; it does a deeper analysis of the content to find the less obvious signs of scams. TM Check is a dedicated anti-scam solution uniquely designed for today’s scams.

Scammers are using many different, and increasingly sophisticated, tactics to target people through SMS, phone or video calls, email, and on social media. It is getting harder to identify what’s real. Whether you’re overwhelmed with scam messages and want to reduce the noise and the risk, or you are worried about the possibility of falling for that one successful scam, TM Check has you covered.

Anyone can fall victim to a scam, and TM Check can help. Whether you use it for yourself or set it up for a loved one, TM Check provides the knowledge and the tools to avoid harmful and costly scams. Get - and give - peace of mind!

TM Check’s Scam Check tool analyzes content in a variety of forms - image/screenshot, text or email message, URL link, or phone number - to determine the likelihood that it is a scam. Upload an image, copy and paste content, or take a screenshot and share it to the tool. You get immediate answers to your questions…Is this text message real? Is this phone number legitimate? Is this Facebook ad true? Is this website a fake?...

With TM Check, you get real-time protection from scam calls, texts, deepfake videos and risky websites. These features shut down the opportunity for scammers in the first place and helps limit your level of exposure. The more scam attempts that get through, the higher the chance of being deceived. In addition, our Scam Check feature provides on-demand verification of content that is suspicious. You can proactively check whenever you have questions or doubt, and get a real-time assessment.

Anti-virus software serves different, but complementary roles in your personal security. AV is designed to detect, prevent and remove malware – such as viruses, ransomware and spyware – that can infect your devices. Anti-scam solutions, like TM Check, are focused on identifying and preventing various forms of online scams and fraud that does not involve malware, but rather aims to manipulate you into providing access and information. It focuses on the digital content and communications you engage with, to prevent deception. Security measures for viruses and malware is not the same as what is needed for scam. While AV vendors may include some anti-scam capabilities, your AV solution alone isn’t protecting you from all forms of scams.

• Device requirements: Trend Micro Check supports iOS: v16+ and Android: v14+.

• Language: Trend Micro Check currently supports English, Japanese, and Traditional Chinese.

• Feature availability: Trend’s Call Block feature is currently supported in the US, Canada and Japan.
• Web guard: Supports Safari on iOS; Chrome and Firefox on Android.
• Privacy: We ensure that users' data and privacy are protected at all times.

Information on how to install and use TM Check and its features can be found here:  https://helpcenter.trendmicro.com/en-us/product-support/trend-micro-check/

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