TSPY_ZBOT.UYG

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista and Windows 7 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   {Random Characters} = "%User Profile%\Application Data\{random folder name 1}\{random file name 1}.exe"
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>DomainProfile>AuthorizedApplications>List
5. In the right panel, locate and delete the entry:
   %Windows%\explorer.exe = "%Windows%\explorer.exe"
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile>AuthorizedApplications>List
7. In the right panel, locate and delete the entry:
   %Windows%\explorer.exe = "%Windows%\explorer.exe"
8. Close Registry Editor.

To delete the registry key this malware/grayware/spyware created:

1. Restart your computer in Safe Mode. For instructions on how to do this, you may refer to this page. If the preceding step requires you to restart in safe mode, you may proceed to #2.
2. Open Registry Editor. To do this, click Start>Run, type REGEDIT in the text box provided, then press Enter.
3. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft
4. Still in the left panel, locate and delete the key:
   {random letters}
5. Close Registry Editor.

To reset Internet security settings:

1. Close all Internet browser windows.
2. Open Control Panel. To do this:
   • On Windows 2000
   Click Start>Settings>Control Panel
   • On Windows XP, Server 2003, Vista, and 7
   Click Start>Control Panel
3. Double-click Internet Options.
4. In the Internet Properties window, click the Security tab.
5. For each Web content zone, click on the Default Level button to set each zone to the default setting.
6. Click OK.

To delete malware/grayware/spyware folders:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
    
   • %Application Data%\{random letters 1}
   • %Application Data%\{random letters 2}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat steps 2 to 4 for the remaining folders:
    
   • %Application Data%\{random letters 1}
   • %Application Data%\{random letters 2}

To delete malware/grayware component files:

1. Search for the following files:
   
   • %User Profile%\Application Data\Microsoft\Address Book\{User Name}.wab
   • %User Profile%\Application Data\Microsoft\Address Book\{User Name}.wab~
   
   Note: To do a search for the following files, right-click Start then click Search... or Find..., depending on the version of Windows you are running. For each file to be deleted, type its file name in the Named input box. In the Look In drop-down list, select My Computer, then press Enter.
2. Once located, select the file then press SHIFT+DELETE to permanently delete the file.
3. Repeat the said steps for all files listed.