Modified by: Rika Joi Gregorio


Windows 2000, Windows Server 2003, Windows XP (32-bit, 64-bit), Windows Vista (32-bit, 64-bit), Windows 7 (32-bit, 64-bit)


  • Threat Type: Spyware

  • Destructiveness: No

  • Encrypted:

  • In the wild: Yes


Infection Channel:

Dropped by other malware

This ZBOT variant drops a configuration file that contains a list of its targeted banks and other financial sites. It also steals information from different FTP sites and steals personal certificates from the infected system. It is also related to incorporating the scripting language, AutoIt, which makes malware analysis an arduous task.

To get a one-glance comprehensive view of the behavior of this Spyware, refer to the Threat Diagram shown below.

This spyware may be dropped by other malware.

It modifies Internet Explorer security settings. This puts the affected computer at greater risk, as it allows malicious URLs to be accessed by the computer.

It attempts to steal information, such as user names and passwords, used when logging into certain banking or finance-related websites.


File Size:

141,824 bytes

File Type:


Memory Resident:


Initial Samples Received Date:

27 Dec 2013


Downloads files

Arrival Details

This spyware may be dropped by the following malware:



This spyware drops the following copies of itself into the affected system and executes them:

  • %Application Data%\{random folder 2}\{random file name}.exe

(Note: %Application Data% is the current user's Application Data folder, which is usually C:\Documents and Settings\{user name}\Application Data on Windows 2000, XP, and Server 2003, or C:\Users\{user name}\AppData\Roaming on Windows Vista and 7.)

It drops the following files:

  • %System Root%\debug.txt
  • %Application Data%\{random folder 1}\{random file name}.{random extension}
  • %Application Data%\Microsoft\Address Book\{user name}.wab
  • %Application Data%\Microsoft\Address Book\{user name}.wab~

(Note: %System Root% is the root folder, which is usually C:\. It is also where the operating system is located.. %Application Data% is the current user's Application Data folder, which is usually C:\Documents and Settings\{user name}\Application Data on Windows 2000, XP, and Server 2003, or C:\Users\{user name}\AppData\Roaming on Windows Vista and 7.)

It creates the following folders:

  • %Application Data%\{random folder 1}
  • %Application Data%\{random folder 2}
  • %Application Data%\Microsoft\Address Book

(Note: %Application Data% is the current user's Application Data folder, which is usually C:\Documents and Settings\{user name}\Application Data on Windows 2000, XP, and Server 2003, or C:\Users\{user name}\AppData\Roaming on Windows Vista and 7.)

It injects codes into the following process(es):

  • explorer.exe

Autostart Technique

This spyware adds the following registry entries to enable its automatic execution at every system startup:

{GUID} = "%Application Data%\{random folder 2}\{random file name}.exe"

Other System Modifications

This spyware adds the following registry keys:

{random key}



WAB\WAB4\Wab File Name

Internet Explorer\Privacy

It adds the following registry entries:

{random key}
{random} = "{random}"

OlkContactRefresh = "0"

OlkFolderRefresh = "0"

FirstRun = "1"

WAB\WAB4\Wab File Name
(Default) = "%Application Data%\Microsoft\Address Book\{user name}.wab"

Internet Explorer\Privacy
CleanCookies = "0"

It creates the following registry entry(ies) to bypass Windows Firewall:

%Windows%\explorer.exe = "%Windows%\explorer.exe:*:Enabled:Windows Explorer"

Web Browser Home Page and Search Page Modification

This spyware modifies Internet Explorer zone settings.

Download Routine

This spyware downloads an updated copy of itself from the following website(s):

  • http://{BLOCKED}arkbot.com/arxl/chithre/bot.exe

It connects to the following URL(s) to download its configuration file:

  • http://{BLOCKED}arkbot.com/arxl/chithre/config.bin

Information Theft

This spyware attempts to access a website to download a file which contains information where the Trojan can download an updated copy of itself, and where to send its stolen data. This configuration file also contains the following list of targeted bank-related websites from which it steals information:

  • *.ebay.com/*eBayISAPI.dll?*
  • *//mail.yandex.ru/index.xml
  • *//mail.yandex.ru/
  • *//money.yandex.ru/
  • *//money.yandex.ru/index.xml
  • */atl.osmp.ru/*
  • */login.osmp.ru/*
  • */my.ebay.com/*CurrentPage=MyeBayPersonalInfo*
  • *banquepopulaire.fr/*
  • *wellsfargo.com/*
  • http://*.osmp.ru/
  • http://caixasabadell.net/banca2/tx0011/0011.jsp
  • http://www.hsbc.co.uk/1/2/personal/internet-banking*
  • https://areasegura.banif.es/bog/bogbsn*
  • https://banca.cajaen.es/Jaen/INclient.jsp
  • https://bancaonline.openbank.es/servlet/PProxy?*
  • https://bancopostaonline.poste.it/bpol/bancoposta/formslogin.asp
  • https://banesnet.banesto.es/*/loginEmpresas.htm
  • https://banking*.anz.com/*
  • https://cardsonline-consumer.com/RBSG_Consumer/VerifyLogin.do
  • https://carnet.cajarioja.es/banca3/tx0011/0011.jsp
  • https://easyweb*.tdcanadatrust.com/servlet/*FinancialSummaryServlet*
  • https://empresas.gruposantander.es/WebEmpresas/servlet/webempresas.servlets.*
  • https://extranet.banesto.es/*/loginParticulares.htm
  • https://extranet.banesto.es/npage/OtrosLogin/LoginIBanesto.htm
  • https://hb.quiubi.it/newSSO/x11logon.htm
  • https://home.cbonline.co.uk/login.html*
  • https://home.ybonline.co.uk/login.html*
  • https://home.ybonline.co.uk/ral/loginmgr/*
  • https://home2ae.cd.citibank.ae/CappWebAppAE/producttwo/capp/action/signoncq.do
  • https://ibank.barclays.co.uk/olb/x/LoginMember.do
  • https://ibank.internationalbanking.barclays.com/logon/icebapplication*
  • https://intelvia.cajamurcia.es/2043/entrada/01entradaencrip.htm
  • https://internetbanking.aib.ie/hb1/roi/signon
  • https://light.webmoney.ru/default.aspx
  • https://lot-port.bcs.ru/names.nsf?#ogin*
  • https://montevia.elmonte.es/cgi-bin/INclient_2098*
  • https://oi.cajamadrid.es/CajaMadrid/oi/pt_oi/Login/login
  • https://oie.cajamadridempresas.es/CajaMadrid/oie/pt_oie/Login/login_oie_1
  • https://olb2.nationet.com/MyAccounts/frame_MyAccounts_WP2.asp*
  • https://olb2.nationet.com/signon/signon*
  • https://online*.lloydstsb.co.uk/logon.ibc
  • https://online-business.lloydstsb.co.uk/customer.ibc
  • https://online-offshore.lloydstsb.com/customer.ibc
  • https://online.wamu.com/Servicing/Servicing.aspx?targetPage=AccountSummary
  • https://online.wellsfargo.com/das/cgi-bin/session.cgi*
  • https://online.wellsfargo.com/login*
  • https://online.wellsfargo.com/signon*
  • https://onlinebanking#.wachovia.com/myAccounts.aspx?referrer=authService
  • https://onlinebanking.nationalcity.com/OLB/secure/AccountList.aspx
  • https://onlinebanking.norisbank.de/norisbank/login.do?method=login* GP
  • https://onlineeast#.bankofamerica.com/cgi-bin/ias/*/GotoWelcome
  • https://pastornetparticulares.bancopastor.es/SrPd*
  • https://privati.internetbanking.bancaintesa.it/sm/login/IN/box_login.jsp
  • https://probanking.procreditbank.bg/main/main.asp*
  • https://resources.chase.com/MyAccounts.aspx
  • https://rupay.com/index.php
  • https://scrigno.popso.it*
  • https://web.da-us.citibank.com/*BS_Id=MemberHomepage*
  • https://web.da-us.citibank.com/cgi-bin/citifi/portal/l/autherror.do*
  • https://web.da-us.citibank.com/cgi-bin/citifi/portal/l/l.do
  • https://web.secservizi.it/siteminderagent/forms/login.fcc
  • https://welcome23.smile.co.uk/SmileWeb/start.do
  • https://welcome27.co-operativebank.co.uk/CBIBSWeb/start.do
  • https://www#.citizensbankonline.com/*/index-wait.jsp
  • https://www#.usbank.com/internetBanking/LoginRouter
  • https://www*.banking.first-direct.com/1/2/*
  • https://www.53.com/servlet/efsonline/index.html*
  • https://www.bancajaproximaempresas.com/ControlEmpresas*
  • https://www.bancoherrero.com/es/*
  • https://www.bbvanetoffice.com/local_bdno/login_bbvanetoffice.html
  • https://www.bgnetplus.com/niloinet/login.jsp
  • https://www.caixagirona.es/cgi-bin/INclient_2030*
  • https://www.caixalaietana.es/cgi-bin/INclient_2042
  • https://www.caixaontinyent.es/cgi-bin/INclient_2045
  • https://www.caixatarragona.es/esp/sec_1/oficinacodigo.jsp
  • https://www.caja-granada.es/cgi-bin/INclient_2031
  • https://www.cajabadajoz.es/cgi-bin/INclient_6010*
  • https://www.cajacanarias.es/cgi-bin/INclient_6065
  • https://www.cajacirculo.es/ISMC/Circulo/acceso.jsp
  • https://www.cajadeavila.es/cgi-bin/INclient_6094
  • https://www.cajalaboral.com/home/acceso.asp
  • https://www.cajasoldirecto.es/2106/*
  • https://www.cajavital.es/Appserver/vitalnet*
  • https://www.ccm.es/cgi-bin/INclient_6105
  • https://www.citibank.de*
  • https://www.clavenet.net/cgi-bin/INclient_7054
  • https://www.dab-bank.com*
  • https://www.e-gold.com/acct/balance.asp*
  • https://www.e-gold.com/acct/li.asp
  • https://www.ebank.hsbc.co.uk/main/IBLogon.jsp
  • https://www.fibancmediolanum.es/BasePage.aspx*
  • https://www.gbw2.it/cbl/jspPages/form_login_AV.jsp* GP
  • https://www.gruposantander.es/*
  • https://www.gruposantander.es/bog/sbi*?ptns=acceso*
  • https://www.gruppocarige.it/grps/vbank/jsp/login.jsp
  • https://www.halifax-online.co.uk/_mem_bin/*
  • https://www.halifax-online.co.uk/_mem_bin/formslogin.asp*
  • https://www.halifax-online.co.uk/MyAccounts/MyAccounts.aspx*
  • https://www.in-biz.it* GP
  • https://www.isbank.com.tr/Internet/ControlLoader.aspx*
  • https://www.isideonline.it/relaxbanking/sso.Login*
  • https://www.iwbank.it/private/index_pub.jhtml*
  • https://www.mybank.alliance-leicester.co.uk/login/*
  • https://www.nwolb.com/Login.asp*
  • https://www.nwolb.com/Login.aspx*
  • https://www.paypal.com/*/webscr?cmd=_account
  • https://www.paypal.com/*/webscr?cmd=_login-done*
  • https://www.rbsdigital.com/Login.asp*
  • https://www.sabadellatlantico.com/es/*
  • https://www.suntrust.com/portal/server.pt*parentname=Login*
  • https://www.unicaja.es/PortalServlet*
  • https://www.uno-e.com/local_bdnt_unoe/Login_unoe2.html
  • https://www.us.hsbc.com/*
  • https://www.wellsfargo.com/*
  • https://www2.bancopopular.es/AppBPE/servlet/servin*

It attempts to steal information from the following banks and/or other financial institutions:

  • Allied Irish Banks
  • ANZ
  • Banca Intesa
  • Bancaja
  • Banco Mediolanum
  • Banco Pastor
  • Banco Popular
  • Banco Sabadell
  • Banesto
  • Banif
  • Bank of America
  • Banque Populaire
  • Barclays
  • BBVANet Office
  • Business Bank of Turkey
  • Caixa Girona
  • Caixa Laietana
  • Caixa Ontinyent
  • Caixa Sabadell
  • Caixa Tarragona
  • Caja Badajoz
  • Caja de Avila
  • Caja Granada
  • Caja Laboral
  • Caja Madrid
  • Caja Murcia
  • Caja Rioja
  • Caja Vital
  • CajaCanarias
  • Cajacirculo
  • Cajasol
  • Cards Online
  • CCM
  • Chase
  • Citibank
  • Citizens Bank
  • Clavenet
  • Clydesdale Bank
  • Co-operative Bank
  • DAB Bank
  • E-gold
  • Ebay
  • Fifth Third Bank
  • First Direct
  • Gruppo Carige
  • Halifax
  • HSBC
  • Inbiz
  • IW Bank
  • Keeper Light - WebMoney
  • Lloyds TSB
  • Monte Dei Paschi Di Siena
  • National City
  • Nationwide
  • NatWest
  • Norisbank
  • Openbank
  • Paypal
  • Poste Italiane
  • ProCredit Bank
  • Qui UBI
  • Relax Banking
  • Royal Bank of Scotland
  • RuPay
  • Sabadell Atlantico
  • Santander
  • Sec Servizi
  • Smile
  • SunTrust
  • TD Canada Trust
  • U.S. Bank
  • Unicaja
  • Uno-e
  • Wachovia
  • Washington Mutual
  • Wells Fargo
  • Yandex
  • Yorkshire Bank

It gathers the following data:

  • Personal certificates

It attempts to steal stored account information used in the following installed File Transfer Protocol (FTP) clients or file manager software:

  • FlashXP
  • TotalCommander
  • WS_FTP
  • Filezilla
  • FTP Commander
  • Smart FTP

Drop Points

Stolen information is uploaded to the following websites:

  • http://{BLOCKED}arkbot.com/arxl/chithre/gate.php

It drops %System Root%\debug.txt which contains log of its behavior.


Minimum Scan Engine:





03 Mar 2011




04 Mar 2011

Step 1

Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.

Step 2

Remove the malware/grayware file that dropped/downloaded TSPY_ZBOT.SMIG

Step 3

Restart in Safe Mode

[ Learn More ]

Step 4

Delete this registry key

[ Learn More ]

Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.

  • In HKEY_CURRENT_USER\Software\Microsoft
    • WAB
  • In HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer
    • Privacy

Step 5

Delete this registry value

[ Learn More ]

Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.

  • In HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
    • {GUID} = "%Application Data%\{random folder 2}\{random file name}.exe"
  • In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List
    • %Windows%\explorer.exe = "%Windows%\explorer.exe:*:Enabled:Windows Explorer"

Step 6

Search and delete these folders

[ Learn More ]
Please make sure you check the Search Hidden Files and Folders checkbox in the More advanced options option to include all hidden folders in the search result.
  • %Application Data%\{random folder 1}
  • %Application Data%\{random folder 2}
  • %Application Data%\Microsoft\Address Book

Step 7

Search and delete this file

[ Learn More ]
There may be some files that are hidden. Please make sure you check the Search Hidden Files and Folders checkbox in the "More advanced options" option to include all hidden files and folders in the search result.
  • %System Root%\debug.txt

Step 8

Reset Internet security settings

[ Learn More ]

Step 9

Restart in normal mode and scan your computer with your Trend Micro product for files detected as TSPY_ZBOT.SMIG. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.

Step 10

The following created registry key(s) cannot be identified by the user since there are no reference values in the created key. The only way it can be identified is by comparing the present keys with a backup of the system registry. Note that the said key(s) do not have to be deleted since it won't be harmful to the system:

  • HKEY_CURRENT_USER\Software\Microsoft\{random key}

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