Premium Support Services

Affordable. Comprehensive. Convenient.

Your personal IT helpdesk

Need help with installing, configuring, or using any of our products? Or maybe you have a more complex tech issue? Call us anytime, 365 days a year.

Subscription term: 1 year

$19.00    $99.00

  •  Assistance with complex technical issues 24x7
  •  Unlimited virus removal cases 
  •  Unlimited security health checks 
  •  Premium Installation
  •  PC Tune Up
  •  Home network support
  •  Troubleshoot any device

Just looking for a quick tech fix instead?

Choose from our a la carte services

Virus & Spyware Removal

Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

Premium Installation

Premium Installation

Our experts will install your Trend Micro Security product remotely.

PC Security Health Check

PC Security Health Check

We’ll check your system for exposure to all types of threats and apply the right settings to ensure strong security.

Terms & Conditions

Both Premium and IT Helpdesk Service plans are intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

All require: Windows® 10 Family, Windows® 8 Family (32 or 64-bit), Windows® 7 Family (32 or 64-bit) Service Pack 1, Mac OS X 10.12 (Sierra), Mac OS X 10.11 or higher (El Capitan); a high-speed internet connection; 512MB RAM (minimum, 1GB recommended)