01
The insight
As a leading Australian upstream oil and gas company, Roc Oil Company (ROC) recognised the need to safeguard its critical systems and protect employees from emerging threats. The company partnered with Trend Micro to extend its small IT team’s capabilities and secure its extensive operational environment.
Trend has helped us in many facets surrounding our legacy systems, both by providing oversight of anomalous behavior and by ensuring that we’re covered against fast-break exploits.”
Jack Smith
IT Manager, ROC
02
The experience
Jack Smith, IT manager at ROC, praises the consistent engagement and continuous innovation Trend delivers for elevating his team’s security posture. Trenders respond quickly to requests and proactively facilitate resolutions to ROC’s security concerns.
The Trend team has always been able to answer our technical questions, but they also share real-world knowledge across industries about what's going on in the cybersecurity space. They’ve always been very forthcoming when discussing our needs and our overall security perspective. Since we signed on with Trend, we haven’t looked back.”
Jack Smith
IT Manager, ROC
03
The Trender
After mentioning his concern about the end-of-life for Microsoft Windows Server 2012 on an unrelated call with Scott Roberts, a Regional Account Manager at Trend, Smith was surprised to receive a follow-up just a half-hour later. Roberts had proactively organised a call with Trend technical support to assure Smith that virtual patching was in place and the server updates were covered. This refreshing approach to customer success has been a game-changer for Smith and his IT team.
I felt like I could wipe my brow because I was in relief. It improved the rapport that we have with Trend and further enhanced our belief that we made the right choice in choosing Trend.”
Jack Smith
IT Manager, ROC
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