Customers who wish to provide feedback on the way Trend Micro provides goods and services to people with disabilities can contact Trend Micro by telephone, using the telephone number published on Trend Micro’s website, or by sending physical or email to the addresses provided.
All feedback, including complaints, should be directed to Human Resources:
Trend Micro Incorporated
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062 U.S.A.
Phone: +1 (817) 569-8900
Toll-free: (888) 762-8736
Trend Micro Canada Technologies Inc.
Suite 200, 40 Hines Rd, Ottawa, ON, Canada K2K 2M5
Upon receiving feedback, Trend Micro will evaluate the complaint or request and attempt to identify reasonable modifications to its facilities or processes and procedures to address the concern. If necessary, Trend Micro will contact the person providing the feedback to seek additional information or suggestions. Customers can expect to hear back in 3-5 business days.