Customer Experience

DataBank credits its intrusion prevention success to great technology and the


Embodying trust | Earning loyalty | Providing unmatched service

Mark Houpt Photo


The insight

Mark Houpt’s research assured him that Trend Micro™ TippingPoint™ advanced threat protection security would meet the needs of his customers. The dedication of Trenders, however, is what earned his continued loyalty.

Chief Information Security Officer, DataBank
Mark Houpt

Trend Micro’s people and culture are unique. Other companies don’t give you this personal attention. Trend Micro’s resilience under pressure proves that Trenders embody that trust and exemplify those values.”

Mark Houpt

Chief Information Security Officer, DataBank


The experience

Houpt was hired by DataBank to help secure and accelerate the expansion of the organization. To get there, he planned to implement new intrusion prevention systems, while keeping costs in check. When device issues got in his way, Norm Barrientez, an accomplished seller and a seven-year Trender, stepped in to eliminate the obstacles.

Norm understood my internal predicament and the impact on our customers. He immediately brought in an entire team to help solve the problem – and he took care of the issue.”

Mark Houpt

Chief Information Security Officer, DataBank

Norm Barrientez Photo


The Trender

“Earning trust is key for any partner,” says Houpt. Barrientez exceeded expectations by anticipating Houpt’s needs, helping during the early stages of expansion, and responding to questions—even after hours.

Very Large Enterprise Account Manager, Trend Micro
Norm Barrientez

Norm is a true testament to who Trend Micro is, and he’s why I want to deal with Trend Micro. I look forward to spending time with Norm when I go to Texas.”

Mark Houpt

Chief Information Security Officer, DataBank

Fast Facts

Future-proofs against targeted attacks

Barrientez introduced DataBank to TippingPoint virtual patching function, which saves time and headaches.

Inspires trust

Barrientez and his team proactively communicate updates to ensure minimal service downtime for DataBank and its clients.

Consistently delivers resilience and commitment

Houpt appreciates the dedication of Trenders’ “unmatched level of service.”


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