Michael Leeb
Head of IT Department, Gähler und Partner
WHAT IS OUR PRIMARY USE CASE?
TrendAI Vision One™ is deployed for endpoint security on both clients and servers. Integration with Microsoft Azure , local Active Directory, Email Security , and Cloud Collaboration has been implemented, with efforts to integrate as many modules and interfaces as possible into the platform.
Centralised collection and evaluation of security-related information at a single point is essential for the company's network. Operating in the construction planning industry with clients that are mostly public authorities, the constant exchange of files and collaboration with other companies across various platforms presents significant challenges. Communication occurs via email and Teams, making endpoint protection critical. TrendAI Vision One™ ensures endpoints and users are well-protected, detects threats quickly, and provides strong security assurance.
Attack Surface Risk Management features are utilised, and its ability to identify blind spots is highly valued. The platform categorises the biggest risks with a score, allowing specific risk management.
We've used TrendAI Vision One™ since November 2023 for centralised endpoint security, benefiting from smooth integration, excellent support, fast threat detection, and reduced workload. Its AI, scalability, and intuitive interface have significantly improved our risk management and overall cybersecurity confidence.”
HOW HAS IT HELPED MY ORGANISATION?
TrendAI Vision One™ has consolidated the use of security vendors and reduced multiple vendors. The solution offers far more than initially used, with usage expanding gradually. The Managed Detect and Response Service is utilised, where TrendAI™ checks critical cases, providing confidence that data is protected.
Centralising everything in one cloud platform has improved the company significantly. Integration with third-party products provides additional security and helps the IT team remain calm and confident during incidents. Incidents can be reviewed quickly with clear traceability of events, which reduces stress across the company.
Risk management has been positively affected by the ability to generate reports and gain detailed insight into access attempts, helping reassess risks and identify patterns.
Threat detection and response time has been reduced by 70–90%. Risks are now identified within minutes instead of half an hour. False positives have decreased significantly because alerts can be quickly validated, especially with the new app. Overall cyber risk has been reduced substantially, and the company now feels very secure.
AI integration is very important for the organisation. TrendAI's AI is well-developed and continues to improve, providing faster recognition of threats and specific security support.
VALUABLE FEATURES
The sensors and their visual representation provide a quick and clear overview of the situation and are the most valuable features. The mobile app is highly useful, allowing immediate isolation of a client and instant assessment of alarms without logging into the system. This evolution makes the platform more powerful with every update.
Centralised visibility and management across all protection layers are excellent. TrendAI Vision One™ helps identify sources of problems quickly and offers great support contact with TrendAI™. The centralisation of data collection and evaluation gives significant control over the security landscape.
AI integration within TrendAI Vision One™ enhances detection and analysis, enabling quick recognition of security issues and strengthening trust in the platform. The Managed Detect and Response service further adds value by providing expert monitoring of critical cases.
Integration capabilities and automation, particularly compatibility with local and cloud systems, have significantly improved operational efficiency and reduced manual workload.
WHAT NEEDS IMPROVEMENT?
The platform's development is satisfactory. There are no specific missing features at the moment, although improvement is always possible in making things more intuitive and easier to use. TrendAI Vision One™ continues evolving in the right direction and has become very stable recently.
FOR HOW LONG HAVE I USED THE SOLUTION?
TrendAI Vision One™ has been used since November 2023.
WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?
TrendAI Vision One™ is very stable, and no issues have been experienced with the solution. Microsoft systems cause more concern than Vision One. The platform runs smoothly and reliably.
WHAT DO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?
TrendAI Vision One's scalability is good. The goal is to integrate as much as possible and collect all security-relevant information. The platform's scalability supports expansion and additional integrations with AI-driven analysis.
HOW ARE CUSTOMER SERVICE AND SUPPORT?
Service and technical support are excellent. Direct contact is available with TrendAI™ employees, including local representatives from Switzerland. When MDR tickets are opened, the service team responds quickly with clear instructions. The overall experience is very positive, and customer service and technical support are rated at the highest level.
WHICH SOLUTION DID I USE PREVIOUSLY AND WHY DID I SWITCH?
Before using TrendAI Vision One™, a local TrendAI™ solution was used. The move to Vision One occurred when a setup renewal was needed and more security and centralised management options were sought. TrendAI™ was recommended and proved to be the right choice.
HOW WAS THE INITIAL SETUP?
The initial setup was very simple due to the existing TrendAI™ solution. Migration was smooth and supported by a partner, allowing devices to be moved seamlessly to the new platform. The onboarding process was completed within one week, with optimisation occurring gradually afterwards.
TrendAI Vision One™ has consolidated the use of security vendors and reduced multiple vendors. The solution offers far more than initially used, with usage expanding gradually.”
WHAT ABOUT THE IMPLEMENTATION TEAM?
The implementation was handled by the in-house IT team and UniQconsulting, a long-time partner. Only two people were needed for deployment. Approximately one week was required, with a half-day workshop for introduction and several nights spent migrating and optimising devices. Support from UniQconsulting and TrendAI™ ensured a smooth process.
WHAT WAS OUR ROI?
ROI was achieved primarily through reduced IT workload and cost savings from avoiding external managed security providers. The Managed Detect and Response Service allows security to be maintained internally without outsourcing, which significantly reduces expenses.
Some time was required to realise the benefits after implementation. As a small team, the endpoint migration began slowly. By the end of the first year, everything desired had been integrated, including the local Active Directory and firewall. The platform's evolution and AI chatbot have made usage easier over time.
WHAT'S MY EXPERIENCE WITH PRICING, SETUP COST, AND LICENSING?
A credits-based licensing model is used. Each function costs credits per device or user. Credits can be reallocated flexibly, and even minor negative balances are tolerated. The model is fair and adaptable to organisational needs. Overall costs are reasonable for the value provided
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