“Security detection with Trend Micro is a night-and-day improvement from our previous security vendor,” says Guzzi. “With our previous solution, we didn’t have the necessary visibility or response tools available to take action. Trend Micro solutions do a better job of blocking threats, whether they are malicious URLs, drive-bys, or a link someone clicks on by mistake. It stops infections or actions immediately to protect the network. When you buy Trend Micro solutions, you don’t have to sacrifice consolidation for best-inbreed, industry-leading technology.”
Trend Micro solutions have reduced the amount of time library IT staff must dedicate to security.
“With Trend Micro Vision One, we have better data. We see what’s happening on each machine, and we get all the information so we can investigate. We’ve had to reimage fewer machines,” says Guzzi.
Implementation also beat expectations. While Guzzi had planned for it to take weeks, his team had Trend Micro Apex One as a Service up and running in three days.
“We were expecting to uninstall and reinstall agents on machines manually, but we just had to set it up and move through the console,” says Guzzi.
Guzzi also appreciates the improvement in customer support compared to the library’s previous vendor.
“Trend Micro customer service is the best I’ve ever had. They usually respond in less than 24 hours. And they always go above and beyond to see that my issue is resolved,” says Guzzi.