PUA.Win32.InstallQ.GA

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 2000, XP, Server 2003, Vista, 7 and Server 2008 users, click the Processes tab.
   • For Windows 8, 8.1 and Server 2012 users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete registry keys this malware/grayware created:

1. Open Registry Editor. To do this:
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE
3. Still in the left panel, locate and delete the key:
   Freeze.com
4. Close Registry Editor.

To delete malware/grayware/spyware folders:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the File name* input box, type:
   
   • %User Temp%\pkg_{numbers}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat steps 2 to 4 for the remaining folders:
   • %User Temp%\pkg_{numbers}
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %User Temp%\pkg_{numbers}
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %User Temp%\pkg_{numbers}
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To uninstall the grayware program:

1. Open Programs via Control Panel. To do this:
   • For Windows 2000, click Start>Settings>Control Panel>Add/Remove Programs.
   • For Windows XP and Server 2003, click Start>Settings>Control Panel>Add or Remove Programs.
For the following Windows versions, make sure the Control Panel is set to Classic View (Vista) or View by Large icons/Small icons (Windows 7 and later).
• For Windows Vista, 7, and Server 2008, click Start>Control Panel>Programs and Features.
• For Windows 8, 8.1, and Server 2012, right-click on the lower left corner of the screen, click Control Panel>Programs and Features.
2. In the displayed list, choose the following program:
   
   • Final Media Player 2014
3. Click on Remove or Uninstall depending on the currently running Windows version.
4. Follow the instructions on the dialog box that appears.
5. Close the Programs window, and the Control Panel window.