Trend Micro™ Remote Manager is a unique multi-tenant, cloud-based management console designed for Trend Micro channel partners and managed service providers (MS Ps). Free of charge for registered Trend Micro resellers, Remote Manager provides the ability to oversee a your entire Trend Micro SM B product portfolio for all of your customers from anywhere, anytime.
Whether you remotely monitor and manage traditional software installations, have moved to a cloud services model, or have a hybrid of both, Remote Manager provides you with a single pane of glass for all of your on-premises and cloud-based security solutions. Remote Manager gives you control of your Trend Micro customer installations, including an ata-glance security dashboard that shows the status of all your customer accounts in one view. With consolidated reporting of all customer usage across products and providing summary and bill reports, Remote Manager allows MS Ps like you to improve efficiency by completely automating monthly usage and reporting.
Spend more time on high-value activities and less time on operational tasks
Reduce operational service effort of IT staff by using a single console to manage multiple customers
Analyse security issues through graphical reports and summary dashboard data
1. Is free of charge to registered resellers
2. Doesn’t require any hardware/infrastructure
3. Hosted by Trend Micro and available in the cloud
1. To eliminate manual process of linking all newly provisioned products
2. To save MS Ps time and money
Remote Manager allows MS P partners to aggregate Trend Micro SM B customers into a central console, and acts as a conduit to your existing RMM (remote management and monitoring) tools and PSA (professional services automation) tools. Plus, Remote Manager gives your technical administrators single-sign-on access to Trend Micro SM B accounts, so they don’t have to juggle a lot of usernames and passwords.
Use our FREE management console to control your SMB accounts and significantly increase your business more than resellers not using the tool.
|Features||How it helps expand business|
|Provides a single console to manage multiple customers and multiple products at any time||Improves resource efficiency and allocation and allows you to spend more time on high-value projects, less time on low-level administrative tasks|
|Provides overall security dashboard for all Worry-Free Business Security and Hosted Email Security customers||Identifies potential service opportunities and acceleratesresponse times to threats|
|Automatically generates customer operational reports||Enhances service quality through in-depth analysis and proactive actions|
|Facilitates customised risk/assessment levels for different customers||Allows you to define different levels of monitoring service for customer support options|
|Automatically submits event alerts from Remote Manager to ConnectWise, Kaseya, and Autotask ticketing systems||Enables resellers to integrate security into the ConnectWise, Kaseya, and Autotask management consoles for easy, centralised monitoring and viewing|
|Auto-synchronisation with Trend Micro License Management Platform||Saves time and money by eliminating manual process of linking newly provisioned products|
|Combined license view||Permits you to manage recurring customers and annual customers from a single console|
|Raw license reporting||Allows you to separate out recurring customers from annual customers for easier reporting|
|Automatically calculates and submits usage data to the billing module in ConnectWise||Allows you to streamline and automate monthly usage reporting directly into ConnectWise to facilitate automated billing to your customers and reporting your usage back to Trend Micro|
|ConnectWise Executive Summary Report Integration||Provides statistical data from managed Trend Micro security solutions that can be automatically incorporated into monthly executive summary reports, which help demonstrate the value that you are providing your customers|
Click below to become a Managing Service provider with Trend Micro to take full advantage of Remote Manager.
Available in English, Japanese, French, Spanish, Italian, German, Polish, Russian, and simplified Chinese. Both the user interface and reports are localised.