“If something strange happens at the workstation level, our staff aren’t trained to handle it. With Trend Micro’s security team behind us, we know they’ve got our back. We get expertise and reports that show a clear resolution we can share with our customers,” says Bell.
Bell and his team now get a full view of any security incidents. “Before, we knew there were security gaps, and we looked for a way to minimize those gaps. We weren’t sure we were seeing everything. Worry-Free with Co-Managed XDR closed those gaps and allow us to see all information flowing between the cloud and end users.”
The biggest benefit is the cross-customer view that Worry-Free with Co-Managed XDR enables. “We can now easily see if a security incident happening with one customer is also happening with another. It gives us the ability to quickly mitigate those threats before they cause a problem for all our customers,” says Bell.
“There were a few instances where Trend Micro took action across our customer base. For example, after a malicious email that started at one customer was sent out broadly, Trend Micro quarantined it for all users across our customer base immediately,” says Mike Lenz, network services engineer at Workplace IT. “Worry-Free XDR gives us the ability to manage security across all of our customers to offer better protection and allows all events to be viewed together.”
Bell says upgrading to Worry-Free with Co-Managed XDR has improved Workplace IT’s security posture and consequently increased its monthly recurring revenue. “Worry- Free with Co-Managed XDR has improved our business, but most importantly, we sleep better at night knowing that XDR is looking at more things, that gaps are being mitigated, and that Trend Micro is watching out for us.”