Terms & Conditions
Both Premium and IT Helpdesk Service plans are intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.
Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
All require: Windows® 10 Family, Windows® 8 Family (32 or 64-bit), Windows® 7 Family (32 or 64-bit) Service Pack 1, Mac OS X 10.12 (Sierra), Mac OS X 10.11 or higher (El Capitan); a high-speed internet connection; 512MB RAM (minimum, 1GB recommended)