Retail companies must secure a widely distributed, large and complex IT landscape, including cloud services, distribution centers, networks, contact with suppliers and checkout systems in various stores. Their networks are very complex, and all these points of entry must be managed and secured. Apart from the ‘traditional’ IT landscape, retailers also have webshops, warehouses, sorting machines, cash registers, digital payment systems, IoT devices, distribution, etc. adding Operational Technologie (OT) to the equation. The digital attack surface increases – often faster than the ability to map and secure it. According to our research, 39% of the respondents describe their attack surface as “constantly evolving and messy.” Furthermore, the biggest challenge in managing the digital attack surface is keeping up to date with constant change (40%).
Since retail operations heavily rely on systems like inventory management, point-of-sale terminals and supply chain management, a breach or disruption can lead to downtime, financial losses, and negative customer experiences. OT security helps ensure business continuity and minimize potential disruptions.