TROJ_PERFECT.A

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete the registry value this malware created:

1. Open Registry Editor. To do this:
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   BPK = %System%\bpk.exe
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy.1
5. In the right panel, locate and delete the entry:
   (default) = IESpy Class
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy.1>CLSID
7. In the right panel, locate and delete the entry:
   (default) = {1E1B2879-88FF-11D3-8D96-D7ACAC95951F}
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy
9. In the right panel, locate and delete the entry:
   (default) = IESpy Class
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy>CLSID
11. In the right panel, locate and delete the entry:
    (default) = {1E1B2879-88FF-11D3-8D96-D7ACAC95951F}
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy>CurVer
13. In the right panel, locate and delete the entry:
    (default) = BPK.IESpy.1
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}
15. In the right panel, locate and delete the entry:
    (default) = IESpy Class
16. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>ProgID
17. In the right panel, locate and delete the entry:
    (default) = BPK.IESpy.1
18. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>VersionIndependentProgID
19. In the right panel, locate and delete the entry:
    (default) = BPK.IESpy
20. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>InprocServer32
21. In the right panel, locate and delete the entry:
    (default) = %System%\web.dll
22. Again In the right panel, locate and delete the entry:
    ThreadingModel = Apartment
23. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>TypeLib
24. In the right panel, locate and delete the entry:
    (default) = {1E1B286C-88FF-11D3-8D96-D7ACAC95951F}
25. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Explorer>Browser Helper Objects>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}
26. In the right panel, locate and delete the entry:
    (default) = BPK IE Plugin
27. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0
28. In the right panel, locate and delete the entry:
    (default) = BPK IE Plugin Type Library
29. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0>FLAGS
30. In the right panel, locate and delete the entry:
    (default) = 0
31. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0>0>win32
32. In the right panel, locate and delete the entry:
    (default) = %System%\web.dll
33. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0>HELPDIR
34. In the right panel, locate and delete the entry:
    (default) = %System%\
35. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}
36. In the right panel, locate and delete the entry:
    (default) = IViewSource
37. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}>ProxyStubClsid
38. In the right panel, locate and delete the entry:
    (default) = {00020424-0000-0000-C000-000000000046}
39. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}>ProxyStubClsid32
40. In the right panel, locate and delete the entry:
    (default) = {00020424-0000-0000-C000-000000000046}
41. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}>TypeLib
42. In the right panel, locate and delete the entry:
    (default) = {1E1B286C-88FF-11D3-8D96-D7ACAC95951F}
43. Again In the right panel, locate and delete the entry:
    Version = 1.0
44. Close Registry Editor.

To delete registry keys this malware/grayware created:

1. Open Registry Editor. To do this:
   » For Windows 7 and Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy
3. Still in the left panel, locate and delete the key:
   
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy.1
5. Still in the left panel, locate and delete the key:
   
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy.1>CLSID
7. Still in the left panel, locate and delete the key:
   
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy>CLSID
9. Still in the left panel, locate and delete the key:
   
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>BPK.IESpy>CurVer
11. Still in the left panel, locate and delete the key:
    
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}
13. Still in the left panel, locate and delete the key:
    
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>ProgID
15. Still in the left panel, locate and delete the key:
    
16. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>VersionIndependentProgID
17. Still in the left panel, locate and delete the key:
    
18. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>Programmable
19. Still in the left panel, locate and delete the key:
    
20. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>InprocServer32
21. Still in the left panel, locate and delete the key:
    
22. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}>TypeLib
23. Still in the left panel, locate and delete the key:
    
24. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Explorer>Browser Helper Objects>{1E1B2879-88FF-11D3-8D96-D7ACAC95951F}
25. Still in the left panel, locate and delete the key:
    
26. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0
27. Still in the left panel, locate and delete the key:
    
28. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0>FLAGS
29. Still in the left panel, locate and delete the key:
    
30. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0>0
31. Still in the left panel, locate and delete the key:
    
32. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0>0>win32
33. Still in the left panel, locate and delete the key:
    
34. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>TypeLib>{1E1B286C-88FF-11D3-8D96-D7ACAC95951F}>1.0>HELPDIR
35. Still in the left panel, locate and delete the key:
    
36. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}
37. Still in the left panel, locate and delete the key:
    
38. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}>ProxyStubClsid
39. Still in the left panel, locate and delete the key:
    
40. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}>ProxyStubClsid32
41. Still in the left panel, locate and delete the key:
    
42. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Interface>{1E1B2878-88FF-11D3-8D96-D7ACAC95951F}>TypeLib
43. Still in the left panel, locate and delete the key:
    
44. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

•For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %User Temp%\RarSFX0\void
   • %User Temp%\RarSFX0\bpk.bin
   • %User Temp%\RarSFX0\apps.dat
   • %User Temp%\RarSFX0\rinst.dat
   • %User Temp%\RarSFX0\titles.dat
   • %User Temp%\RarSFX0\bsdhooks.dll
   • %User Temp%\RarSFX0\web.dll
   • %User Temp%\RarSFX0\__original.exe
   • %User Temp%\RarSFX0\bpk.exe
   • %User Temp%\RarSFX0\rinst.exe
   • %User Temp%\INS86D5.tmp
   • %User Temp%\is-E2OLA.tmp\_shfoldr.dll
   • %System%\bpk.exe
   • %System%\rinst.exe
   • %System%\bsdhooks.dll
   • %System%\web.dll
   • %System%\bpk.bin
   • %System%\apps.dat
   • %System%\titles.dat
   • %System%\rinst.dat
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Windows Server 2008 (R2).