RANSOM_CRYPTOWIRE.F116KA

Step 1

Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.

Step 2

Note that not all files, folders, and registry keys and entries are installed on your computer during this malware's/spyware's/grayware's execution. This may be due to incomplete installation or other operating system conditions. If you do not find the same files/folders/registry information, please proceed to the next step.

Step 3

Restart in Safe Mode

Step 4

Search and delete these files

For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   DATA_GENERIC
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

Step 5

To delete the added Scheduled Task:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Click on Start>Programs>Accessories>System Tools>Scheduled Tasks
2. Double-click on a job file.
3. Check if the malware path and file name is in the Run: box.
4. If it does, delete the job file.
5. Repeat step 2-4 for the remaining job files.

For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open the Windows Task Scheduler. To do this:
   • On Windows Vista, Windows 7, and Windows Server 2008, click Start, type taskschd.msc in the Search input field, then press Enter.
   • On Windows 8, Windows 8.1, and Windows Server 2012, right-click on the lower-left corner of the screen, click Run, type taskschd.msc, then press Enter.
2. In the left panel, click Task Scheduler Library.
3. In the upper-middle panel, select a Task.
4. Check if the selected task starts the malware automatically. To do this, check the value in the Details column under the Actions tab in the lower-middle panel.
5. If the malware path and file name is found, press DELETE and click Yes to delete the task.
6. Repeat steps 3-5 for the remaining tasks.

Step 6

Restart in normal mode and scan your computer with your Trend Micro product for files detected as RANSOM_CRYPTOWIRE.F116KA. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.

Step 7

Restore encrypted files from backup.

NOTES:

Enable services disabled using the command prompt.

Run cmd.exe as administrator.

To enable Windows Error Recovery Screen on Startup use the following command: bcdedit /set {default} bootstatuspolicy displayallfailures

To enable Startup Repair use the following command: /bcedit /set {default} recoveryenabled Yes