Dennis Niedling
Head of Managed Services & IT Security at BIKE & OUTDOOR COMPANY GmbH & Co. KG with 1001-5,000 employees
WHAT IS OUR PRIMARY USE CASE?
“We're in the retail business, we sell bicycles in physical stores, and our branches are our biggest attack surface. These locations are covered by our overall solution, including sensors and other protection.
We have 49 branches, a headquarters, and a central warehouse. That's about 1,200 users and 1,000 computers. Trend Vision One is used primarily by our IT team. We also integrate with Office 365, Azure, and our on-prem data center.
We use Trend Vision One for consolidated security in hybrid environments. We have both on-premise and cloud data centers, particularly in Azure. The platform consolidates all of that into one view.”
Since we started using Trend Vision One, we've been able to enhance our security posture significantly.
VALUABLE FEATURES
“Since we started using Trend Vision One, we've been able to enhance our security posture significantly.
Trend Vision One has improved significantly over time in providing centralized visibility and control. It started as a set of individual products, but now it feels like one integrated solution. This reduces the need for interfaces or multiple analysis tools. That's why we pursued the one-platform strategy.
Trend Vision One has definitely helped consolidate our use of security vendors. We previously used standalone products for endpoint and email protection that weren't integrated. Now, we get the benefits of an integrated solution. I'd estimate we're 50–70% better in security now than we were two years ago.
The Trend Vision One™ Cyber Risk Exposure Management (CREM) feature is absolutely essential. Even though we're not critical infrastructure, the NIS2 directive gives us security guidelines. CREM helps us meet these requirements.
It is very important to our organization that Trend Vision One integrates AI into the platform. Pattern recognition in forensic data is no longer manageable by humans due to the volume of events. Machine learning is essential to process these and filter what needs human attention.
Trend Vision One has improved our organization significantly. Security tasks used to be manual. Now, technology prevents issues or supports staff in detecting them. This shift from manual to technical solutions greatly increased our security. Trend Vision One has reduced the time we spend detecting and responding to threats. I'd say we're 80% faster than before. The platform gives us consolidated data upfront, so we don't have to search for event clues manually.
Trend Vision One has helped reduce false alarms. I'd estimate a 50–60% time saving. We have more alerts now than years ago, but also better systems to handle them, making the whole process more efficient. Trend Vision One has helped reduce our cyber risk overall. We now know where gaps are before they become problems, whereas in the past we had to guess. That's a massive improvement. When it comes to operations, the CREM solution helps us identify vulnerabilities in systems. If we patch them, they disappear from the reports—this gives us actionable insights, which is incredibly helpful.
It took about half a year to realize the benefits of Trend Vision One after implementation.”
WHAT NEEDS IMPROVEMENT?
“The features of Trend Vision One are fine—it's the integration that needs work. Especially at the endpoint level, we still feel like we're using an older product that just got plugged into Trend Vision One. A fully integrated endpoint client is the next step.”
The Cyber Risk Exposure Management (CREM)feature is absolutely essential
WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?
“My impression of the solution's stability is an eight out of ten. ”
WHAT DO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?
“I'd rate the scalability of Trend Vision One a nine.
The platform scales well. Our growth over the past three years has never caused performance or expansion issues.”
HOW ARE CUSTOMER SERVICE AND SUPPORT?
“The service support for Trend Vision One works well. The service desk and escalations function smoothly.”
Trend Vision One has helped reduce our cyber risk overall. We now know where gaps are before they become problems, whereas in the past we had to guess. That's a massive improvement.
WHICH SOLUTION DID I PREVIOUSLY USE AND WHY DID I SWITCH?
“We used Kaspersky before Trend Vision One and switched due to BSI recommendations.”
HOW WAS THE INITIAL SETUP?
“It took about half a year to realize the benefits of Trend Vision One after implementation. Migration processes took some time, but we quickly started seeing positive results.”
WHAT WAS OUR ROI?
“A return on investment wasn't our goal with Trend Vision One. The goal was to achieve a high level of security at acceptable costs, not ROI calculation.”
WHAT'S MY EXPERIENCE WITH PRICING, SETUP COST, AND LICENSING?
“The pricing and licensing model for Trend Vision One is fair overall, especially with the good discounts we got. Currently, no extra costs—though we pay a monthly fee that gets converted into credits. I find the credit model nontransparent— you can't always tell how many licenses apply to which product. Trend Micro is working on improving this. We'll renegotiate pricing in 2026.”
WHICH OTHER SOLUTIONS DID I EVALUATE?
“I joined the company in 2022 and brought knowledge of Trend Vision One with me. Our partner also recommended it, and the pricing and offers were so good that we didn't seriously consider alternatives.”
WHAT OTHER ADVICE DO I HAVE?
“We cover all areas of security with Trend Vision One, except for edge security—we use other firewalls there.
We deploy Trend Vision One sensors at the endpoint and for email, including Office 365, and we're expanding this further. We believe that having all data in one central system gives us better insight than using isolated solutions. That's why we initially looked for a one-platform solution.
In 2025, we can finally recognize risks effectively, especially in Azure, where we previously had to rely solely on Microsoft. With Trend Vision One's support, we can now detect and mitigate risks, especially with our core ERP system running in Azure starting this November.
My advice to others evaluating Trend Vision One is to understand the full value across all modules. Just using endpoint protection doesn't show the platform's real strength. The full benefits come when multiple modules are used together.
My overall rating for Trend Vision One is 8 out of 10.
Join 500K+ Global Customers
Get started with Trend today